Holiday Inn Express Cardiff Airport by IHG

If I ever want to stay near Cardiff in the future, this is the place I would choose (30 mins by bus/train to city center). I stayed 3 nights at this hotel recently with my friend who was visiting from America, I have nothing negative to say about my stay here. It was absolutely perfect! The staff were the friendliest and most helpful I have ever encountered when staying at other hotels. They are a wonderful representation of the company. Thank you all so much.

had to pay extra to park

The staff were very friendly and welcoming, the room was comfortable

Service was amazing, from friendliness of staff to services including transport to the airport.

Nice comfortable and quiet rooms. Very friendly staff.

It was very clean. My kids said the staff weren’t friendly. Wasn’t my opinion but It’s true that it can be improved

the check in was easy and Paula made us feel very welcome. Didn't like the catering staff shouting because we didn't want too much water in our porridge an there was some spillage of water, we were happy to clean this up has we been given the opportunity but the catering staff was determine to make her point this a focal point. not a very professional approach to deal with customer.

The staff on reception was amazing.

This was our first stay at this Hotel. We were a bit apprehensive but from the moment we entered the hotel the staff were absolutely brilliant!! What a pleasure professional polite and really helpful could not do enough for us. Even the lady driving the shuttle bus was very helpful polite and informative. What a pleasure!!!

Booked a bedroom for 3 and given 1 for 2 people, then regiven one for 3, go to the room and it was literally upside down, then helpful reception guy, went and prepared a third room for us but apart from the bedsheets the bathroom etc wasnt cleaned from the last stay and it wasnt a good experience. The reception person gave us a welcome drink and atleast tried to sort it out and that was the only plus point