Chipeta Lodge

This place was amazing. The staff was incredibly kind and helpful, the room was super comfy and they even bake their own oatmeal cookies in house! We will use this hotel again when we pass through Ridgway.

Everything was wonderful

Customer service from pm manager(woman) exceeded our expectations! She was super friendly, helpful, smiled, made us feel welcomed. The location is beautiful. Beds were very comfortable.

TV was difficult to work, even Mgr had issues. Couldn't watch much, and when you could, there was no sound.

It’s a very cute spot on a great location. The Mountain View from my rooms was phenomenal.

The rooms were not sound proof at all so you could hear you neighbors the whole time and made it seem much less private.

The old man at check in very nice and helpful. The welcome cookies are very delicious and the welcome drink bottles are excellent

Very bad design of the space and functions of the building. Bedroom 1 has a huge window open to the outside corridors and stairs. Another bedroom has a huge window open to next door’s balcony. People outside can clearly see the whole bedroom . We have to close all the curtains and see nothing The corridors have many water marks and look very dirty. The ceramic floor tiles at the walkway were removed but not fixed. Stone laying floor at the pool has many cracks

Staff were great, very friendly. Clean, cozy, and comfortable rooms.

I approached the check in desk and gave the clerk my last name. She responded by confirming my first name. I asked if we could be assigned to a quiet room (as I had read reviews complaining about the noise). Shea, the clerk, responded she could not reassign the room because I had used Expedia. I told her I don't use Expedia or third party when booking hotels. Her response to me was that I did use Expedia. She continued to argue with me. I even allowed her to review the reservation on my phone and she claimed it was third party. I went to the hotel website and attempted to book another room to prove that the hotel uses webrez. She said Expedia uses webrez. Just unbelievable nasty rudeness from her. Like I was lying. Her tone was so nasty I would score it a 20 out of 10. I asked for the manager and she gave me a card with Andy Stoll's cell number. I called while at the desk, he screens his calls and did not answer. At that point Shea states that she sees where the problem is, that there is another guest with a similar name checking in tonight and they used Expedia. At this point she had already confirmed my first name. She apologized but there was no coming back from the nastiness. It unbelievable that someone in customer service could behave this way. She represents the hotel and should be terminated.

Loved the location. Views were superb! Loved sitting on the deck. Staff was excellent!

The room could have used some updating.

Hotel sensacional, a varanda no quarto é bem grande e bem legal. Tem uma pegada mais chalé porém completo como um hotel. Café da manha era legal, funcionários também. Localização ótima, pegamos a bicicleta que é gratuito, e fomos passear na cidade. Muito bom

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