Hotel Du Vin & Bistro Tunbridge Wells

Lovely hotel. All of a very high standard, room cleanliness and facilities, welcoming staff and an excellent restaurant with varied menus. Close to all amenities in town, would recommend without hesitation - BUT, don't book through Bookin.com. They did not communicate booking to the hotel, so we had no reservation on arrival. Fortunately, the hotel fitted us in, albeit to a lesser grade room that we had booked with Bookin.Com.

Staff were fabulous

Hartelijk ontvangst, er werd ruim de tijd genomen om in te checken, goede tips om, als je besluit om niet in het hotel te dineren, ergens een hapje te gaan eten. Rondleiding op de kamer. Fijn ontbijt!

Prijs van het ontbijt zit wel aan de hoge kant, zo ook consumpties aan de bar, wijn en een bier gaat richting de 20 euro.

Delightful Hotel. Room had lovely view of the garden. Food excellent, friendly staff

Booked the room through Booking.com, but when we arrived the hotel had no record of the booking from Booking.com. Fortunately the hotel arranged another room, but of a lesser standard. Do not use Booking.com - book direct!!!

We had never been to TW before and booked in here. There is a faded charm about the hotel - the building, the plaque, the French cuisine on offer, fireplaces. The staff are friendly, polite, attentive. We had a room outside the main building, which had a comfy bed and new bathroom but needed a paint job here and there.

Staff were very pleasant. Good that you could reserve a car space. Nice bar area.

Bedroom felt very dated.

The location is excellent. The bed and linen and towels are soft and clean. The breakfast was delicious - freshly cooked to perfection with anything and everything you might want - juices, cereals, pastries, toast, cooked, continental.

We were given a room off the main hotel, in a new build part I guess - we had steps down to the bathroom. It seemed that the hotel was fully booked and we were plonked there. The view was ground level of a skip and car. There were areas that needed a bit of attention in the bathroom and stairs - dust on the lamp and handrail area as well as chipped paint and the rim of the plug hole too could do with a scrub. Small stuff but I would think this chain would sort these things out. I had waited 20 years to come here and I did not enjoy being sent to a 2nd class area. We paid the same as the rest of the people, but were forgotten about.

Had a lovely stay, the room was very nice. Sam was especially nice on reception, very accommodating indeed. The thank you Sam

Very comfortable bed in a spacious room. Evening meal and breakfasts were excellent. Enjoyed spending time in the pretty garden.

We were not happy with a service charge of £10 on 2 bottles of wine.