Candlewood Suites Houston Medical Center by IHG

I am very unhappy. I was told there was a crib that could be brought to the room so I didn't bring my daughters portable crib with us. When I went to check in and asked if the crib was in the room the clerk laughed and said "we don't have no cribs." The air conditioner barely worked so we had to put the mattress on the floor in front of the ac just to keep from sweating. There were also a bunch of people roaming around the parking lot and they were blaring music at 3 am. This hotel was NOT worth $120 a night.

The hotel over all had a strange smell inside and outside the rooms It was a moist feel in the car and on the carpet.. I could feel the springs in the bed because it is was old and uncomfortable. It had broken cabinets and so much more.. On top of all this when I got back to my room late the second day, my room had not been cleaned and then when I called for clean towels I had to bring my dirty towels to them and get new towels to even shower..

This hotel is disgusting. Room dirty. Bathroom disgusting Mold and scum in bathtub. Bugs in room. The pantry pictures on the website are false. Does not exist. Mold smell in room. Sheets felt wet. Unprofessional staff. This is a housing project more than a hotel. Stay away.

The front desk staff at night went the extra mile to return something I left at the front desk.

There were cockroaches.

Not good. Cigarette burns on the bed sheets broken window had to change rooms and it wasn’t much better. Did not feel comfortable at all.

the area around it looked like a homeless center

I accidently left a bag of hang up clothes in a clothes bag in the closet. I called the front desk to retrieve the bag to be picked up. The bag had disappeared only house keeping went into the room. House keeping stole my bag and its content.. I jad only been gone from the location for a few hours and at the time i was told the room hadnt been cleaned yet. Housekeeping is the only ones that had access to the room. It has key cards.. And they only knew to go in after I said the bag was there.

Free washer and dryer

I was here during the hurricane all the lights went out and we were stuck there two weeks in the dark and the heat our food went bad and the owner refused to supply the residence anything.