Candlewood Suites Houston Medical Center by IHG

The room was great.

Had a hard time with communication between booking.com and hotel

There was a nasty smell immediately as we stepped off the elevator, the fridge was making loud noises all night, there were cockroaches crawling up the walls and over the counters, there was no soap in the bathroom, the vending machines were totally empty, the coffee machine in lobby was broke, the clerk took about 15 minutes to check us in, and a barking dog all night in the room next to us

They over sold rooms people reserved months ago . Because a convention came in town. No towels .people waiting for rooms to be cleaned at almost 6 check in is 3

There were many homeless people wandering around nearby. The lobby smelled like smoke/THC being masked by an air freshener.

The manger faith was extremely mean and rude

Faith the manager

Good overall, there was no tv remote, no trash can in kitchen and chair was not clean. Some red water came out from bathtub faucet when opened first time. Overall good.

Good stay

The location was convenient for what I needed.

The tv, in my room didn’t work, the water came out brown in the shower, and getting towels was a hassle. It wasn’t great, but I’ve stayed in worse.

Internet and location.

I have stayed at Candlewood Suites twice before—once in Virginia and once in Dallas—and both experiences were amazing. However, this particular stay has been extremely disappointing. The room was infested with cockroaches, and the fixtures, including the ironing board, were in terrible shape. The elevator was agonizingly slow, taking forever to move between floors. The gym was another letdown, with broken equipment, and to top it off, there was only one dumbbell of each size—something I’ve never seen in any gym before. One morning, I went for coffee only to find they had run out of cups. The next day, I brought my own cup, but the coffee machine was out of order. It felt like no one was paying attention to the property’s upkeep. My previous stay in Dallas (Las Colinas) was hassle-free, lasting four straight weeks. I had planned to extend my current stay by another two weeks, but given the poor conditions, I had no choice but to reconsider. Unfortunately, I didn’t have the time to formally complain, but it’s evident that the property owners aren’t prioritizing these issues.