Candlewood Suites Houston Medical Center by IHG

Good

Do not stay here. This was a horrible experience. Pictures on Expedia not true reflection of property. The hotel smelled horrible. Had to hold my breath from elevator to my room due to the stench. Felt very unsafe on property. Appeared part of the hotel was being used for housing. We had to switch rooms mid stay due to noise from room above us. The new room had wet carpet from the air conditioning unit to under our bed. I left two days early with no refund. No reflection on the staff and I feel this is more management but stay away from this hotel!

The room was fairly clean; however, the recliner was very dirty. Kitchen cupboard was falling apart (literally) on the inside and there was a missing cabinet or vent above the stove. The bathroom vanity was missing a door and support on the right side of its shelf. Tub was clean, but appeared to be very dirty. Unpleasant smells in the hallways and rooms.

The room was infested with roaches!.. we had to leave the room around 3 am since the condition of the place was unsanitary!.. they did not have another room to offer us.. Very disappointed it was a horrible experience !.

Were given one room. Went upstairs to room. Walked in and it smelled of urine. Went back down stairs and given a new room. The room smelled very musty. Had to buy air freshner to help. No hand soap in the bathroom and no hair dryer.

Location

Icemaker broke again. Maintenance said it was fixed and NEVER made a piece of ice. No coffee pot, no toaster. I let them know at check out and answer was I’m sorry. Last stay, icemaker didn’t work, they changed out and had 6pieces ice next morning. A/C didn’t work and they changed out.

There was bugs and the sheets on the bed was dirty or stained but I think dirty because there was hair in the bed. The mattress on the sleeper sofa was so dirty it looked like sumn from a murder scene and it was so thin you could feel the springs from the frame. The air vent to the bedroom didn’t work and it was hot in the bedroom.

Location only

The hotel was filthy and smelled horrible. The front desk had no clue what they were doing. I was working on Houston Rodeo and came in late. The computer system was down for over 45 minutes, and he could not get me in a room. Several people came down that their keys to their room did not work. It was a terrible experience. Not to mention, I paid for my room on Booking.com and they charged me over $150 in fees that I have no idea what they are!