Candlewood Suites Houston Medical Center by IHG

My stay was bad. We had to keep going down to office cuz our door wouldn't open keycard wouldn't work. They came to change door lock still had problems with it. Then the pillows had mold my husband had to go downstairs again with the pillows to show them and get new pillows i took pictures. It was very frustrating and not a comfortable stay.

The carpets in the hallways are dirty and stinky. They need to be overhauled. The room had roaches in the bathroom. The toilet would not flush (this was fixed). The basin was partially clogged. The room had a stench.

The property is very old. You can tell it’s been painted a lot and the carpets are dirty. Couch and chair in the room was dirty. The area is sketchy. The staff was very nice and accommodating.

Couldn’t even shower due to bugs in shower, no face towels, no tissue in bathroom

Convenient to where I wanted to be staff was nice too

Front desk often not there, sofa bed broken, microwave didn’t work. Stove didn’t work. Gym equipment in bad shape.

It was very hard to find. Also it extremely hard to get into the property. There needs to be some sign or something to bring attention to the property, to make it easier to locate the actual driveway to enter the property.

I knew going in that this wasn’t a top-rated hotel, so my expectations were reasonable. However, there are some basic issues that could easily be addressed to improve the guest experience and overall ratings. During my stay, I found roaches in the room, the top of the fridge was dirty, and there was an exposed electrical outlet—serious safety concerns. The linens were worn out, the furniture was stained, and the door card reader was unreliable and often took multiple tries to work. Small improvements and attention to detail would go a long way in making this place more comfortable and better reviewed. Cleanliness and basic maintenance shouldn’t be overlooked, no matter the hotel rating.

private and secure

m/a

Cockroaches! Enough said. Shabby and run-down - broken washers & dryers, pool closed, dirty carpet throughout. Unsafe are, neighboring buildings had armed guards patrolling their lot. I would NEVER recommend this hotel.