Harbour Side Resort

Decent sized coffee mugs.

An extremely unwelcoming arrival. Mary the "manager " was rude and accused me of lying. I had arrived 30 minutes prior to the usual check-in time. Mary angrily stated we don't do early check-in. I explained I had messaged requesting an early check-in but she denied receiving the message. I had a copy of the message and her response on my phone! They don't place a hold on the security bond it is debited immediately. And I had to provide an exact departure time. The room itself was dirty and had broken fittings, stained and holey linen, there was an electrical socket hanging off the wall. Bathroom drains broken, mouldy tiles and dodgy lights, I.e. they kept throwing the fuse and we had to constantly turn it back on. A disappointing stay.

The original room I had booked was not good.. but, I was given an upgrade to a better room

It was very clean. Good value for money.

A hot plate for cooking would be great. The mattress felt a bit cheap.

The customer service. Mary Liu was lovely and very accommodating to our late check in.

While overall cleanliness was okay, The heavily grimed and stained sofa lounge cushioning should just be replaced. Strategically placed single bed blanket tucked over to hide very obvious stains a tad tacky. Extremely hard bed. Only 1 pillow per person. Light blanket covering, no extra blanket. Fought for blanket cover each night. Thought about using blanket covering lounge but was too grossed out. Grout grime and mould clearly visible in shower recess, should be addressed.