Serena Beach Resort and Spa

Staff were very helpful, polite and trained. Rooms could be bigger and hot water was always luke worm

Amazing hotel with great service.

Great hotel - not a shiney concrete lump but a hotel with character.

Great.

very poor lighting in the gardens enroute to the rooms, they lights blind you, and need to be changed, i almost sprained my ankle one night on the uneven walkways. the lights shine directly into your eyes and when its pitch black its actually dangerous. our next serena lodge had appropriate lighting.

Lovely property!

Excellent. Serena is probably the nicest place in the area, mainly because of the premises of the hotel, which are outstanding, built in old swahili style, but also because of the beach and the gardens and their biodiversity. This time I discovered a wonderful turtle protection programme and had the privilege of attending the first journey of dozens of green and haksbill new born turtles to the ocean. The staff is "delicious", as we the French use to say. Some of the critics below or in other websites mention that the hotel is getting old, but this is not Dubai, folks, and the food expensive for the price paid, which is not fair, because the food is great and the buffet changes everyday is always plenty of options. And there are not hidden charges as some said. One critic that should be also adressed is about the noise of "the locals" in the swim pool. Besides the fact that apartheid has been abolished, the hotel customers come from all arround the world, including many african countries and of course, Kenya. Fortunately, this keeps the hotel full of live and color. I will come back as soon as possible.

Excellent service and staff relations, frear accommodation, delicious food. Room 621 shower not having hot water!

It's hard to beat the view of the Indian Ocean from the Serena. Lots of beachfront with warm, swim-able beaches. I had a single room which was on the small side, but comfortable with a private patio. Breakfast and dinner included had a limited menu but the food was decent and service was very attentive (think colonial British) though a bit slow. The resort is a little bit secluded, so it doesn't feel like it's close to Mombasa, but you can easily get an Uber for under KES 1,500 if you want to go into the city for sites like Fort Jesus.

A beautiful hotel with an Arabesque theme throughout. Peaceful and relaxing environment with beautiful gardens and excellent facilities. The food was excellent, but the highlight was the magnificent staff who were unfailingly attentive and friendly. We enjoyed our stay very much, and this was probably the nicest and most relaxing hotel I have ever stayed in.