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9 / 10 Guest Rating

Serena Beach Resort and Spa

Shanzu Beach, Mombasa, Mombasa County, 90352, Mombasa, KE

Serena Beach Resort and Spa - main view

About the Property

Luxurious Spa and Recreational Amenities
Indulge in massages and facials at the full-service spa, relax at the private beach, and enjoy outdoor tennis and a health club.

Dining Options and Entertainment
Choose from 3 restaurants, 24-hour room service, a coffee shop/cafe, and vibrant bars. Wind down in the arcade/game room or lounge by the pool.

Convenience and Comfort
Experience complimentary Wi-Fi, concierge services, and a business center. Unwind in individually decorated rooms with premium bedding and enjoy the complimentary buffet breakfast.

Book your stay at Serena Beach Resort and Spa now for a lavish seaside retreat near top attractions in Mombasa!

Facilities & Amenities

Free breakfast
Full-service spa
Fitness facilities
Express check-out
Arcade/game room
Health club
Boat tours on site
Free WiFi
24-hour front desk
Terrace

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Room, Garden View - Photo 1
Deluxe Room, Garden View - Photo 2
Deluxe Room, Garden View - Photo 3
Deluxe Room, Garden View - Photo 4
Deluxe Room, Garden View - Photo 5
1/5

Deluxe Room, Garden View

1 Queen Bed312-sq-foot individually decorated room, balcony with garden views Relax - In-room massage availableEntertainment - 21-inch LCD TV with premium channelsFood & Drink - Mini-fridge, minibar (stocked with some free items), coffee/tea maker, and 24-hour room serviceSleep - Premium bedding, a down duvet, turndown service, and bed sheets Bathroom - Separate bathtub and shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing boardComfort - Air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds availableSmoking And Non-Smoking

29 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

Deluxe Queen Room With Garden View

Free cancellation
Before Jun 30 (2 days)
Breakfast Included
20% OFF$220.8

$176.64

Includes taxes & fees

Deluxe Queen Room With Garden View

Free cancellation
Before Jun 30 (2 days)
Half Board
20% OFF$266.33

$213.06

Includes taxes & fees
Deluxe Twin Room, Garden View - Photo 1
Deluxe Twin Room, Garden View - Photo 2
Deluxe Twin Room, Garden View - Photo 3
Deluxe Twin Room, Garden View - Photo 4
Deluxe Twin Room, Garden View - Photo 5
1/5

Deluxe Twin Room, Garden View

2 Twin Beds312-sq-foot individually decorated room, balcony with garden views Relax - In-room massage availableEntertainment - 21-inch LCD TV with premium channelsFood & Drink - Mini-fridge, minibar (stocked with some free items), coffee/tea maker, and 24-hour room serviceSleep - Premium bedding, a down duvet, turndown service, and bed sheets Bathroom - Separate bathtub and shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing boardComfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNon-Smoking

29 m2
Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

Deluxe Twin Room With Garden View

Free cancellation
Before Jun 30 (2 days)
Breakfast Included
20% OFF$220.8

$176.64

Includes taxes & fees

Deluxe Twin Room With Garden View

Free cancellation
Before Jun 30 (2 days)
Half Board
20% OFF$266.33

$213.06

Includes taxes & fees
Superior Double or Twin Room - Photo 1
Superior Double or Twin Room - Photo 2
Superior Double or Twin Room - Photo 3
Superior Double or Twin Room - Photo 4
Superior Double or Twin Room - Photo 5
1/5

Superior Double or Twin Room

2 Twin Beds OR 1 King Bed384-sq-foot individually decorated room, balcony with garden views Relax - In-room massage availableEntertainment - 21-inch LCD TV with premium channelsFood & Drink - Mini-fridge, minibar (stocked with some free items), coffee/tea maker, and 24-hour room serviceSleep - Premium bedding, a down duvet, turndown service, and bed sheets Bathroom - Separate bathtub and shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing boardComfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNon-Smoking

35 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerBathrobe

Superior Double Or Twin Room, 1 Bedroom

Free cancellation
Before Jun 30 (2 days)
Breakfast Included
20% OFF$220.8

$176.64

Includes taxes & fees

Superior Double Or Twin Room, 1 Bedroom

Free cancellation
Before Jun 30 (2 days)
Half Board
20% OFF$266.33

$213.06

Includes taxes & fees

Guest Reviews

9
Exceptional104 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the friendly staff.

Categories

Cleanliness9.3
Service9.3
Location9.3
Room Quality9.3
Amenities8.8
Value for Money8.8
Food and Beverage8.3
Overall Experience9.3

Select topics to read reviews

S
SEBASTIEN
Verified booking
Standard Room
Stayed in May 6, 2018

"Good for business"

8.0

Serena is Serena in Mombasa. Old style, could need to refresh the rooms even if we have what we need. Buffet for diner is expensive for what we have. Pool a bit noisy with locals. However Will come back again.

Helpful?
J
John
Verified booking
Standard Room
Stayed in Apr 23, 2018

"A great hotel. "

10.0

Located at a very serene location with private beach. Dinner and breakfast had variety and very tasty. Staff were very friendly. Humphrey went above n beyond.

Helpful?
B
Boma
Verified booking
Standard Room
Stayed in Feb 15, 2018

"Great Experience "

10.0

Hotel has excellent staffs and very good people. This is from Gym (Halfan), swimming (Nyambu) to restaurant (Riziki, Judith) it was nice being there for 4 nights.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Feb 11, 2018

"Very nice beach hotel"

8.0

Hotel is on the beach and very nice. Standard rooms are quite small and tight; superior rooms are bigger and more comfortable. Hotel and rooms are nicely appointed in Swahili theme.

Helpful?
M
Marion
Verified booking
Standard Room
Stayed in Dec 21, 2017

"Good"

4.0

The stay was rather disappointing for the amount of money that we paid. While the staff was friendly, they did not keep their words about the services they said they would offer. We had to ask several times for the staff to bring us water and the remote control for the AC which did not happen. At the check out there were unexpected costs which were not communicated properly prior. Additionally, there were stains on the bed and pillows and the food was rather mediocre. All in all, I would not recommend to stay here.

Helpful?
S
simon
Verified booking
Standard Room
Stayed in Oct 24, 2017

"Nothing too much trouble"

10.0

What a great place to relax and enjoy a beautifully designed hotel, facilities, great food and the most helpful staff. Particular thanks to the staff at the Butterfly sanctuary for the work they are doing.

Helpful?
F
Fozia
Verified booking
Standard Room
Stayed in Jul 19, 2017

"Exceptional"

10.0

Wonderful staff

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Apr 23, 2017

"A place for the whole family!!"

10.0

I loved the hotel, the staff was amazing, they were a little confused on Sunday with the wait staff. I give it to being a holiday. Make sure you use the net in the room and eat at the seafood restaurant.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Apr 19, 2017

"Nice hotel with very good security on the Beach "

10.0

Very helpful stall and the GM and always there.Would definitely recommend to friends.

Helpful?
A
Antony
Verified booking
Standard Room
Stayed in Jan 31, 2017

"Hotel needs updating "

8.0

The facilities need updating. Room by the beach smelt unclean Staff were good but need training Male staff made my wife feel uncomfortable as they stared and had boundary issues. They wee unprofessional and over familiar Entertaining guest in the evening after dinner was lacking. We went else where

Helpful?
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