Hilton Garden Inn Jackson/Pearl

Staff were very helpful and the entire facility was very well maintained.

Nothing to like, I was there 2 times 2 nights, no stay went well

Avoid this hotel. First, half of the rooms are facing the interstate highway and there is no real double glazing... high noise for all night. Then, apart from one lady, the staff is not friendly, one was yelling at every one that's breakfast is not free - who would imagine it is? - instead of kindly asking for room numbers; one, saying he was a manager, wasn't rude, just ineffective.

Clean and comfortable facility.

Part of the staff was clearly not working to make the customer happy. Changing room (the first one on the interstate was noisy) was cumbersome; on the second day, the person at the breakfast welcomed me and my colleagues with "it's not free", the breakfast was overcharged, etc.

The beds were comfortable and bathrooms clean. However, the sofa bed mattress was disgusting and ended up sleeping at the feet of the king size bed with the rest of the family. Needless to say, didn’t get a good night rest. The rooms didn’t have the waters that should come with the stay and when we asked, the staff insisted that we had water in our room. It felt like we were being accused of stealing just like when we checked in and the staff insisted I had not paid for breakfast as their coding didn’t reflect that. Once I provided proof from the Expedia app, they asked me to print it out to give them a copy. Of course I don’t carry a printer with me when I travel so they were kind to just make a note and waive the print out. It was late, I had my seven year old twins falling asleep and the last thing I needed was a substandard check-in experience. Their snack area for purchase and breakfast were also below any Hilton standard. Will never stay at this location again.

Food at the grill on site inedible...disgusting. old oil in the fryer was rancid. Just disgusting. I ordered the Bistro Chicken and fries.

It is a lovely hotel, although it is practically sitting on I20. The rooms facing the interstate are very noisy. We first were in a room on the interstate. We checked in late and I thought I could drown the noisiness with the air conditioning. The air conditioning didn't work. A nice evening receptionist moved us to a room on the back side of the Hilton. That morning, the Kuerig didn't work for coffee. I reported it to a gentleman at the desk. The next morning, the Kuerig still wasn't working.

Beautiful place