Hilton Garden Inn Jackson/Pearl

The location is convenient with a few restaurants nearby. The room itself was not clean. The same is true from the last visit there and I didn’t leave a review because I figured it may have been an isolated incident. This confirmed it. The toilet had visible urine stains around the toilet seat, the pullout couch had horrible stains on the mattress. There was dried blood on the desk. A white desktop. Clearly no one cleaned the room. The floors and mirrors were dirty. We waited 45 minutes for their shuttle at the airport. I called and was told the shuttle was full with a pilot and crew and would return shortly. It never showed. This feature is how I even found this hotel! The staff is nice. Everyone was really nice but the rooms are disgusting and I’ll never stay at this property again.

The hotel itself is nice. It is right on the highway so it’s a bit noisy in the room. The bathtub could have used a good cleaning. There were hairs all in the bottom of it. The lady that checked us in was very pleasant. The beds were comfortable. Restaurants and shopping is easily accessible from this location.

Terrible ! Old hotel with no insulation We slept with trucks on the highway!!! $180 for a sleepless night ! BREAKFAST NOT INCLUDED To avoid if you wish to have a good night rest !

Nice property with access to many restaurants

The lady at the from desk was nice.

The site advertises room service. They do not have room service. The pool is closed and it was not listed. The floors were so dirty that we could not walk on them without shoes because our feet were black. The toilet, coffee pot and bathroom vent were all not in working order. There is what appears to be either soot of mold/ mildew on the ceiling in front of the air vent and lots of mildew on the vent it’s self. The interstate noise is so loud! Unless you are a heavy sleeper you will not be able to get any rest as there is continuous traffic that is very noisy all day and night. I would skip this hotel. There are much nicer, more reasonably priced options close to this location. Had this booking been refundable we would have left as soon as we checked in. Since we booked through a 3rd party the hotel could not offer any solutions.

Very good location

We stayed here in April 2023 and were very disappointed with this hotel. We have stayed at many Hilton Garden Inns and this was the worst. The traffic noise from I-20 was so loud that you could not possibly sleep. I did check in using the mobile app and picked a room on the non-freeway side. When I arrived I was told I could not have that room nor any other room on the non-freeway side as those rooms are reserved for the Air Crew from the airlines. WHAT? Then don't let me pick a room. As an Honor's Member, I am sooo disappointed If I had known that I would not have stayed at this hotel. BE WARNED!!! You will not get any sleep at this hotel.

Its was not good. The pull out couch had blood stains on mattress. No toilet paper, the blinds were broke and light bulbs didn't work. Plus there was no sound wall from interstate so no sleep

Room was dirty with used wet wash cloth on the side of the tub and a dirty pillowcase thrown behind the tv. Did not seem very clean at all. Location is fairly noisy right beside the interstate, but it’s a convenient location.