Holiday Inn Kenilworth - Warwick by IHG

The location.

Hotel not as described. None of the air conditioning was working. Both rooms with air conditioning not working. No rooms available to move to that had working air con. Staff said it had been a problem for years. Hotel should not be advertising that the rooms have air-conditioning. Lots of guests were complaining. My garmin registered the room as 30°C, I was taking cold showers every few hours to keep cool. Very poor. Staff were unapologetic blaming the owners of the building.

Unfortunately the hotel had it's air conditioning turned off which made the rooms unbearable hot. They had put fans in the rooms but over the heat wave, these didn't take the edge off

Cool with AC quiet and clean

Slight smell in room, could have been fresher

Very helpful and friendly staff Good location Comfortable stay

All was good overall

No AC in room and couldn't open window on hottest day/ night of the year.

No AC

It was close to the event I was attending.

NO AIRCONDITIONING IN THE BEDROOMS! I booked a so-called Executive Room. It was over 34 degrees outside and the only ventilation was a poxy little desk fan. There is air conditioning installed but it doesn’t work and this appears to be a permanent state of affairs, a conscious decision by the owners.I suspect it is freezing in winter and the heating doesn’t work, either, as there was an electric radiator standing in the room. I hadn’t realised Holiday Inn is a franchise. This particular one (Kenilworth) is owned by an asset management company since 2017. They have no interest in hospitality and it shows, badly. They want your money but have no interest in your well being. Nor do they seem interested in repeat customers. I can firmly say this was my first and last time, ever, in a Holiday Inn. The staff were lovely, but even they seemed to be embarrassed to be working there. I suspect working on behalf of an asset management company in the hospitality industry is pretty soul destroying., at least this particular one. People were lining up at the reception desk to complain about the lack of air conditioning. They couldn’t even provide an extra fan on request.

The Air Con was not working. The telephone was also not working followed by the TV. The windows don't open much so you can't get air circulation.

I written to the hotel manager and no one has replied. I think it's a complete lack of care towards guests by the staff.

Location. Facilities. Staff.

Nothing