Aspen Grand Hotel Houston

I highly recommend this hotel. I enjoyed my stay. Very friendly front desk. Convenient to any location, including restaurant and bars. Come and enjoy this with your family and friends. Swimming pool was especially wonderful. It is nice and sunny and very clean.

Very nice hotel, I arrived and received a very good service, and was very satisfied with my stay, recommended to anyone looking for a good and safe place to stay! I can assure any one that this place will fulfill peoples need and comfort, great job to the entire staff!

Very terrible hotel to stay. Most of the things were broken.

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

The service TERRIBLE all around. I walked into my room to find a Cincinnati Red’s hat on the desk and had to tell the front desk about it. There was no towel in my room when I checked in and realized that after I had to wipe my hand on my clothes. The worse thing that happened was after showering and drying off with one of the hotel towels I found a used bandaid on my back. I have a photo of it all and turned it into the front desk as well.

We showed up at 2:45 and waited over 10 mins and no one came to the front desk. When we came back at 3:30 the nice lady at the desk helped us. However the room was not ready. As she was trying to help us she was yelling back and forth with the cleaning crew on the second floor. When we got into a room it was dirty. I went to call the front desk and the phone didn’t work. No dial tone nothing and was sticky with black stuff on it. We had to get the pillows changed due to them having make up stains and mystery strains on them,the microwave did not work, the bathroom was not swept, the mirror was not cleaned,there was something gooey on the counter top of the bathroom. The remote did not have a cover on the batteries so they kept popping out. There was a gross stain on the side of the bed, a gross smudge of something blood like on the wall. The office chair was peeling apart so bad it cut the back of my leg. I have pictures for all this.

I really liked that the property was very quiet & low key. The staff greeted me well & was very nice & respectful.

I cannot say this enough. Please stay away from this property. On Saturday this past weekend, I booked a room with points & cash on my IHG credit card. When I walked in the older balding man at the front desk ignored me for a good 3-4 awkward minutes. No greeting. As I patiently wait there and shuffle my feet around hoping it was an issue with my quietness he still ignores me. At this point I want to say something but enough time has gone by that I am unsure of how to approach the situation so I wait another minute or two until he finally looked up. Says “how can I help you?” So I give him my name and number so that he can find my reservation. He doesn’t find it so I give him my ID. Long story short, I’ve been married for years but my IHG member number has my maiden name. IHG hasn’t been able to change my last name on it because my past stay history will be deleted since I will have to get a new ID number. However I’ve never in the 9-10 years of staying with the brand have ever been refused to be allowed to check in. Due to a different last name on their Rewards program than my ID. Mind you my first name is Nallely. Highly unusual, so it’s highly unlikely for me to be “stealing” that identity :-| anyway, I digress. I proceed to explain to the man that I have paid for the room and that I cannot just go somewhere else because the reservation was done via points. I explain the name issue and try to show him on my phone that it’s me, and I have the app and I can book with my own credit card. Normally, most properties merely want the ID to match the credit card. However he gives me no options and He continues to refuse to check me in and in fact just ignores me as I stand there in pure shock. He doesn’t try to resolve my problem and in fact refused to call the manager/GM/ operator. Mind you it’s 10:45 pm, I’m exhausted and the room is paid for. He continues to ignore me and proceeds to check in another family. I’m embarrassed beyond belief but can’t leave because my points will be lost if he checks me out the next day as a No Show (hotel term for a room that’s been paid for but the guests didn’t show and now the hotel has the right to keep the first nights payment since they held a room for you). So I stand in their lobby as I call IHG to get the situation resolved. At this point I don’t want to stay in their rundown poorly mananged property but need my points back. 😤 so I get it resolved and had to travel about 20 minutes across Houston to stay at another Express property. Who politely checked me in with my ID that doesn’t match!!! The second property gave me points and a complimentary iced coffee! Lesson of the day don’t stay here stay at the Houston Beltway 8 property, or any other place. Notice how I was reimbursed points for that reservation. However I still haven’t gotten a call or apology for the major inconvenience and embarrassment I suffered that night. I pray they make changes with the extremely rude night auditor that worked the that night. Also I’ve added the multiple properties that I’ve stayed at with my ID for the past couple of years where clearly there was no issue.

The Manager was outstanding, as long as he’s at this location I would definitely be a guest in this hotel.

I love how much of a good experience I had at this hotel. I was a little skeptical because I’ve never been to that area of the city before but as soon as I walked in I immediately realized that I was at the right hotel. It was a nicely decorated hotel with beautiful rooms and suits. Nice pool area. Workout room. And dining area. Me and my family were very pleased with everything during our stay especially the staff and management