Aspen Grand Hotel Houston

The hotel is old and need work done. Bathroom water was pooling as it was not draining down pipe. Furnitures are old, TV had no remote to access other channels - owners should do major uplift in upgrading facility.

Old dirty bathtub and broken shower hose and no soap for showering at the time very disappointed!

Upon arrival reception was very nice, no issue, room clean and comfortable. Upon leaving 4:45am reception was very general, thank for coming and have a safe trip back

I didnt like the area at all.

The first room assigned to us smelled so horrible I refused to stay in it. Smelled like bar room smoke and looked like a crack house. Moved rooms…smell was better but pillow cases and bed linens appeared to have blood on them!?!? Bathroom had a dirty towel w who knows what was stained on it. One set of towels were dingy like towels we retire to our shop and disgusting stains in the shower…I had to go to the front desk for more bath towels and clean linens. The only reason I stayed is it was booked thru a 3rd party and I knew I would not get a refund…this experience ruined it for me thinking Holiday Inn Express means cleanliness!

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

THE WORST HOTEL EXPERIENCE I HAVE EVER HAD! IHG should be embarrassed to have their name/brand on this property. Where do I start? Dirty, threatening paper signs everywhere posted by mgmt (with poor grammar I might add), rude mgmt team, elevator smelled like WEED, and on and on and on....DO NOT STAY HERE! The one good comment I can add is that a young man who was a fairly new employee, and a young woman on duty the next morning were kind and helpful.

My experience with the Holiday Inn Express & Suites Houston Energy Corridor – W Oaks (General Manager: was nothing short of a nightmare. What was supposed to be a simple hotel stay turned into a frustrating, stressful ordeal that lasted for days. Here’s a breakdown of my experience: Initial Search and Booking: I needed to be in Houston from Friday, July 12 through Sunday, July 14, 2024. I originally had a VRBO reservation for Friday, July 12 through Sunday, July 14, 2024. Hurricane Beryl hit the Houston area on Monday, July 8, 2024 causing widespread power outages during and after the storm. Our VBRO host stayed in contact with us hoping that the power would be back on the rental by the weekend. However, on Wednesday, July 10, 2024, our host did cancel the reservation because she was not confident that the power would be back on. She provided a full refund with absolutely NO ISSUE. I began searching for alternative accommodations for my family. We were traveling with an infant and had medical needs that required electricity. After trying to find a VRBO property with power (which I was unable to), I called several hotels in the Houston area. On Thursday, July 11, 2024, I spoke with a representative from the Holiday Inn Express, who assured me the hotel had power. I made sure to confirm the information, stressing the importance of having electricity for medical reasons. The agent put me on hold, then returned to confirm that the hotel did indeed have power, and also told me I could cancel the reservation by 6 PM on Friday, July 12, should we need to. Arrival at the Hotel: We arrived at the Holiday Inn Express Houston Energy Corridor around 4:30 PM on July 12, 2024. Upon arrival, it was immediately apparent that there was no power in the hotel. The lobby was filled with large fans, and I was told by the front desk that they hadn’t had power for some time. I explained the urgency of our situation and that I had been told the hotel would have power. The staff member directed me to speak with the manager, who was finishing checking in another guest, despite the dark and hot conditions. When the manager finally spoke with me, I explained the situation and asked to cancel the reservation. She told me that the hotel had no power and refused to cancel my reservation, saying I would have to call the 800 number for assistance. Customer Service Struggles: I immediately called the 800 number and explained my situation. The first agent I spoke to told me I could not cancel the reservation and that I would need to do so at the hotel. After explaining that the hotel had no electricity and could not cancel, the agent hung up on me. I called again and was connected with Chris, who informed me that nothing could be done that evening, but advised me to call back the next morning. He mentioned that the charge had to process overnight before any action could be taken. Ongoing Frustrations: Over the next several days, I made multiple calls to customer service, speaking with several agents and supervisors. I was transferred from department to department without any resolution. I was given a case number, but despite continuous follow-ups, the hotel was unresponsive. Even after several days, I was told the hotel had not responded to their inquiries, and that FEMA was now involved. Eventually, I was advised to contact my bank and dispute the charge. On August 28, 2024, I received a letter from my bank stating that they had closed the case, as the merchant claimed the goods were received in "good condition." This, however, was far from the truth. My Dispute: I completely disagree with the merchant’s statement that the goods (in this case, the hotel room) were in "good condition." The expectation when renting a hotel room is that it will be **habitable**—which includes electricity, air conditioning, and refrigeration. I was traveling with an infant and medical needs that required both air conditioning and refrigeration for breast milk. The hotel, however, failed to provide any of these basic amenities, as their electricity was out and there was no air conditioning or functioning refrigerator. The website for the Holiday Inn Express clearly states that air conditioning and a mini refrigerator are included with every stay. Yet, upon arrival, these amenities were not provided. This is not just a minor inconvenience; it is a breach of contract and, in my opinion, unethical behavior. Renting out rooms that are uninhabitable, particularly during a declared disaster, is both immoral and, potentially, illegal. Final Thoughts: I am deeply disappointed in both the Holiday Inn Express and their customer service*team. Despite repeated assurances and clear documentation that I was misinformed, my family’s needs were not met, and we were left without the basic amenities we were promised. The hotel’s refusal to take responsibility and the complete lack of communication from both the hotel and corporate staff has left a bad taste in my mouth. I would strongly advise others to think twice before booking a stay at this hotel, particularly if you have specific needs or medical requirements. The company’s handling of this situation has been nothing short of disgraceful.

I have such a nice sleep here and great time with my friends service is good breakfast is good and the ac works good no problems I love coming here if your in the area this is the place to go out of all hotels this is the best one I’ve been to👍👍👍👍👍

I have enjoes my stay at this hotel My family and I had a good time here, Near restaurants and pool Nice place Good People Clean rooms Good breakfast Close the downtown I and family highly recommends this hotel Great hosting staff Come and stay with your family