Holiday Inn Express & Suites Hearne by IHG

Everything I needed was close to the building. Food, gas.

Good overnight

Power was out. Not allowed in building, had to sit in my pickup for four hours during a major storm. Unable to go anywhere because of dangerous weather. Not impressed, no back up power

The room was very clean.the staff people were helpful. Hot breakfast was provided.

Over all it was was good, but the beds were high and very hard to get into especially for a plus size person. The breakfast eggs had no taste and sausage was dry.

Only flaw we noticed is that the carpet had a few stains. It needs to be cleaned. Otherwise, this property is excellent.

Our family booked this property for our family reunion, and have done so in the past many times. The hotel manager( Casie) cancelled 6 room from our party with same day arrival notice. Thus these rooms had been reserved months in advance, and confirmed, with credit cards. Not acceptable!! Staff (Blanca) very rude, unprofessional, and shouldn't be working in the hospitality industry. Shell on the other hand was very helpful, and did all she could to accommodate our family. A family member room that flooded, and the hotel moved them (a room mysteriously became available). My elderly aunts room air conditioning unit fell apart, and when I reported it, no one never came to fix it. I called to the front desk to request my call be transferred to my elderly aunts room after knocking on the door, and attempting to use the extra key , and overheard Blanca say " Can't she do this her self". Rude, and Unacceptable!! Front Desk staff was MIA the majority of the time, either taking a nap, or doing what ever. Going forward our family has decided to move on from IHG Hearne, TX , thus they do not appreciate or value or business.

I've stayed at several hotels and this was by far the best one from the hospitality the cleanliness and a down home feeling I give a 5 stars. Each time I'm in Hearne this is the place I will stay.

Bed was clean and comfortable. The room was clean. A few light bulbs had burned out, but we were only sleeping there so that wasn’t a huge issue. The shower didn’t have a shower curtain and water got all over the bathroom floor, but other than that we enjoyed our stay!

A little expensive for the property but great room and staff