Dalesgate Hotel

The check in process is extremely easily. Contacting customer service was very easy before our stay for any questions. Breakfast was really nice lots of continental choices and fresh breakfast options are taken on the morning so food is nice and fresh. Will certainly be coming back

economical

Dales gate is in a great location for public transport and had very clean and comfortable rooms, the full English in the morning was excellent

Extremely odd and impersonal as all checkin, room, checkout is through electronic door locks - quite efficient but feels like nobody cares. Did not see a soul from arriving to leaving.

Usual easy check in and excellent breakfast

Self check in via a coded entrance at the rear of the hotel was the first challenge and when we finally mastered this, we realised that the hotel was unstaffed and we were faced with climbing two sets of narrow winding stairs with our luggage (no lift - not mentioned prior). The advertisement for the hotel clearly shows "restaurant". what it doesn't say and what you don't find out until you arrive is that it does not provide any evening meals and there is no bar. The Welcome pack in the room has a printed leaflet advising this and suggests the alternative of the Roebuck Inn which is a short walk from the hotel, which my wife visited, only to find out that this establishment has been closed for some time. With no staff available to ask about other alternatives, we had to resort to getting back in the car (after an already long driving day) to look for somewhere else to eat. This, on a warm spring Saturday evening proved impossible as everywhere was full and instead of a relaxing meal, we ended up over an hour later with fish and chips - not what we had anticipated at all. Poorly advertised with incorrect and misleading information and although the room itself was adequate, not value for money. More information from both Hotels.com and the hotel website should explain the above fully.

Wasn’t too bad very dated

Good value for money

This hotel was very deceiving from the outside as looked a bit tired and worn . However the room was very clean and all the home comforts you would expect from a 5 star . I hate to leave anything negative as the breakfast was fantastic . ( please see this as a constructive) The bed was the most uncomfortable sleep ever due to the quality of the mattress, which is a shame when everything else was top notch from a budget hotel . I would have had no hesitation in rated this 5 star had myself and my husband not suffered from a bad back after many attempts at trying to get a restful sleep on such a soft mattress . However, after saying that, we would most definitely have no hesitation in staying here again if the mattress was of of higher quality .

Car park round back of property. Great entrance instructions via email. A bit dated on stairs and hallways. Room was tidy, bathroom dated. Lots of coffee, milk etc in room. Breakfast was great, multiple choices. On the whole a good stay.