Dalesgate Hotel

Comfy bed, big TV, parking at the back and fantastic breakfast with friendly staff.

Good hotel and cooks for the many breakfast choices. Need new firmer mattresses for the twin room.

Positives: Competitive price and a good breakfast. No issues with late check-in. Negatives: Some problems with the door code entry but thankfully there was someone to speak to (at 9.30pm on a Saturday night!) so that was resolved quickly. Soft bed and hot room.

Ideally located for my business trip however the shower was terrible on this occasion as no pressure, just dribbled out. No one one site to speak to about it and they must know it was not very good.

Struggled a bit with the door access code system, but once that was sorted everything was great,

We were here to celebrate our wedding anniversary and asked if they could give us a room with a view, we then got an email confirming that they can indeed accommodate. However, upon arriving and getting into our room, the room was tiny, claustrophobic, and with no view at all. After contacting someone, im guessing the owner, However, he didn't introduce himself - our room was changed for bigger, but for worse than the original room, the windows overlooked the road and there was constant traffic, even at night, meaning there was no chance for a good night's sleep. At the end of the conversation with the so-called owner, after telling him we booked for a special occasion, he ended the conversation with a "Happy Birthday." THIS CLEARLY SHOWS NO COMMUNICATION WITHIN STAFF NOR WITHIN THE PEOPLE WHO HAVE COMMUNICATED WITH ME VIA EMAIL. Because of disappointment, we left the hotel after one night (we had two nights booked in the hotel).

Trouble getting in from the start, No hot water for a shower. Very rude female member of staff serving breakfast and very unprofessional, Telling a tale about previous manager. Did not eat cook breakfast provided as very dubious about food hygiene. Placed a report with local council.

The manager was entertaining a creadit to your company .Didn't like no evening meals available.

Fantastic stay. Huge range of breakfast. Lovely and helpful members of staff. Staff were fantastic. Beds were extremely comfortable. Probably one of the best night sleeps I’ve had. Would Definately go back for a return visit.

Front of house was very friendly and chatted to my partner about his car. Made us feel very welcome, room was lovely and clean. Nice quiet hotel that makes you feel relaxed. We brought our dog and she wasn’t bothered by noise at all so that was a bonus.