Candlewood Suites Perrysburg by IHG

I liked tge hotel but there was a stale oro

Good so far

The Pros: The check-in receptionist was one of the nicest people I've ever encountered. The room itself was spotless - kudos to the cleaning staff. The Cons: IHG should be embarrassed. You've got a such a terrific staff employed at this location - give them something to work with. The run down feel of this hotel was palpable, from the torn window screen to the loose shower and kitchen faucets to the nonfunctional microwave to the lumpy bed and flat pillows. With the kinds of resources this corporation has to draw on, there's absolutely no excuse for this. Do better, so that your future customers will have a more pleasant experience than we did. We will not be back.

The staff was very nice.

Everything was clean and well supplied. The room setup was great with recliner, desk area to work. Comfy bed. Kitchen with full size fridge, dishwasher and stovetop. Great free coffee and free use of washer/dryer. Many restaurants close by.

The front desk associate first name starts with S, was the most professional and friendly person working in the position. I have ever encountered in the U.S.

Very enjoyable

There was a strong musty odor in the room due to a dirty filter in the heating/cooling unit. Additionally, there was a huge section of black mold above the shower head and the drain in the tub was thickly calcified. Furthermore, I forgot a shirt in the room & when I called to see if anyone had found it I was told they did retrieve it; however, I would have to wait for a manager to call me back to determine how to ship it to me as I was from out of state. That call didn’t come, I called the property back & was told I would need to send a box to them so they could ship it to me as they didn’t know how to handle the situation. I’m shocked at how poorly the property was maintained & that zero effort was provided to me to make things right. I will never stay here again.

Pros: Clean rooms, apples, oranges, bananas available 24/7 Cons: 3rd floor room had mattress that was old and caving in. Upon removing sheets and mattress pad, found mattress to be OLD gold damask fabric. How old was this? How did this antique get to a relatively new hotel? Also heat in room was 77 degrees in December. Thermostat would not work, as well as wall heating.cooling unit. Had to open window for relief from heat. Also strange floral smell overpowering in lobby.

Quiet, and friendly, but an outdated hotel in need of an upgrade