Best Western Plus Stephenville Inn

Elevators are broken. Stair railing fell off as I was going up the stairs. My husband caught me. They are the richest people. I'm trying to love my oldest into college and this was the worst hotel ever. Didn't get room service. 2 pair of underwear that are not ours in bathroom when we got there. Most of weight room doesn't work. I just want a refund

After checking in, and retrieving belongings from the car, then the front desk attendant (young, Caucasian lady with dark hair) informed us the elevator was out of order!!! Why put us on the 2nd floor? We get to our room and find out we are in a wheel chair accessible room!! Again, why?? This is not the room that we booked. No one in my party is wheel chair bound or need this type of room. This is the first and last time staying at this hotel.

The elevators did not work, and when we checked into our room, it smelled musty. The shower was full of hair. Both on the shower wall and in the tub appeared somebody had washed a wig and shook it out all over the place.

For a 3 day stay cost was very expensive for a 2 star experience. Would highly encourage an AIRBNB which would be less expensive and provides more for the cost

Cost was very expensive, hotels in general area are very high for a few bucks more Laquinta is a far better option

Decent hotel. Service was good and went fast. The lobby is clean and well lit. Breakfast is the normal fare. Coffee machines are a nice touch. The room was a little run down. Bathroom could use a little love. Paint missing, base board missing, stains on tub. The carpet at the threshold was worn and fraying. The TV did not get off the greeting screen. Not a game changer but a little frustrating. Even rooms face the back and field so less noise. A few fast food places within walking distance. Parking lot was well lit.

Friendly staff & Clean

Great experience! All staff were courteous and helpful. They responded timely and professionally to requests (extra bed linens, towels, pillow). Room was clean and well maintained. We accidentally left a few items upon checkout and when I called the person who answered the phone was very helpful and called back in less than 10 minute let me know where the items were found and where they could be picked. Your attention to quality, cleanliness, and customer service were refreshing!! Thank you!

There was what looked to be mold on ceiling and the ac raddled all night.

The bed was comfortable

The TV didn’t work, I asked the front desk about it and she said oh a couple other guests said their’s weren’t working and then they started working again. The TV never started working, the next day I brought it up to the same girl and she told me the same thing. The TV never worked. The comforter and sheets both had stains on them. The last night I was there, I got up to go to the bathroom and there was a giant cockroach on the wall. I brought this up to the front desk and the girl took my number and email and said she would talk about it to the manager. Never received a phone call or email.