Best Western Plus Stephenville Inn

Great stay as usual but hate the elevator was broke still.

We were charged $292 for one night. After moving our college kid in all day long we got to the hotel about 11 o’clock, where we then had to climb for flights of stairs because the elevator was broken. Then the carpet in front of the air conditioner and chair was wet. The air was humid the whole time we were there. The front desk associate was nice.

Nice. Good breakfast.

Elevators did not work and the ac in my room did not work. I informed the front desk

The elevator didn't work the entire time I was there. For $265/night, you

Horrible staff. Very rude. Someone else underwear in our bathroom. Elevator didn't work even though they promised it would be fixed. Tried to move rooms for a few when we were supposed to stay in same room. Promised chocolate covered strawberries and surprises for my daughter going to college. NOTHING. Will not stay here again

Elevators were broken. We were told they would be fixed in a couple of hours only to find out they would not be fixed until monday. They put us on the 3rd floor great. The room smelled like mold. You could see where they painted over it. The carpet had stains that looked horrendous. The shower had rust coming through the paint where they painted over it. Ice maker did not work on floor. Refrigerator barely worked in the room. Bad!

The elevator was out of commission for the two nights that we stayed there, we ended up with a room in the 4th floor, and according to other guest we spoke too was not working for atleast 5 days. When we arrived it was booked as expected due to college move in weekend. But we stayed through Monday and we should’ve been offered a room in the lower level as they became available. We didn’t ask to move just to see if there would be accommodations offered due to the malfunction of the elevator.

Great stay