Country Inn & Suites by Radisson, Crestview, FL

Nice but needs a bit of attention. Staff was super nice. Rented 2 rooms. Room 312 the fridge does not work. Room 314 the dispenser for body wash was empty. The halls needed vacuuming. Breakfast was ok but there was no cream cheese for the bagels. Who eats bagels without cream cheese? The bed was comfy but the sheets are questionable on if they were changed? Dingy. The vending area where there should be snacks and stuff was empty. Still we were comfortable and I am thankful that these were minor things.

We had worst experience at this hotel … they promised to clean the room while we asked for for it and the room was not cleaned. and washroom was not cleaned .. there is is a stupid front desk assistant who is rude and while asked this in phone he said it’s not feasible and cut the phone … being a front desk person I have never seen this kind of response from any one .. please don’t choose this hotel … no cleanliness and no pole staff and waste of money

Overall a 3, lobby was not very clean all 5 days we stayed, internet room was broken, washing machines were broken, ice machine only worked on one floor. Room was not cleaned all five days. On the 3rd day I asked if they could do the room, the counter person said yes we are on the list! All we got was towels. That’s no cleaning!!! The bed was decent, fresh coffee at 5AM. Free breakfast is small, enough to fill but not great just ok, Road House restaurant is very close so one side of the hotel is very bright at night

Nice hotel. Stayed 1 night while on a road trip. It was located right off of I-10. The room was clean. Loved the mini fridge with a small freezer. The staff was very courteous. There was a pool & workout room but we didn’t use them because it was just an overnight stay. I would stay there again.

Clean room friendly helpful staff, nice breakfast was better than expected asked questions answered politely and helpful manner

A nice place to stop over. Staff nice, friendly, and ever ready to help. The breakfast was great. The room was clean and spacious. Good security

I can’t recommend staying here based on the actions of two individuals. All others we are interacted with were great but the two soured it for us. The front desk manager (I believe she was the manager) has a major attitude problem and does little to acknowledge even basic issues that arise. We paid extra for a jetted tub and the 1st night it didn’t work. The phone also didn’t work to call the front desk, and the TV remote was broken. When I brought it to her attention the next day, she told me I was wrong and the tub did work. She also told me I can use my cell phone if I need to reach the front desk. She was incredibly dismissive and condescending. The following day I watched her berate a housekeeper in front of me while I stopped at the front desk and the employee was visibly embarrassed. There’s more but I doubt much will be done about it so I’ll leave at that. (Other than breakfast being cold every single day of our 4 day stay. Luckily they had a microwave, although they also often didn’t have plastic forks or knives……but they did have a disgusting half full bottle of community ketchup oozing crusted ketchup down the bottle. Just gross.) The rooms were clean and it’s a good location. Management (at least hers) is atrocious.

Facility was lacking in much needed maintenance. Room had a running commode and closet door was missing part of it. Overall condition has lowered from the previous stays.

Stay away!!!! This has been the worst experience in my life! BEDBUGS!!!! Rooms were filthy! This place needs to be shut down! Karen was the worst person I have ever met in the service industry. I was a front desk supervisor myself & never treated anyone the way she treated me & my family.

This property has bedbugs and when staff was notified of it the second time they kicked us out and called the police and stated we were refusing to leave when I tried to get the front desk personnel’s name.