Sunset Beach Resort

What I expected.

I love the privacy of the beach!

It was ok but is to hard to find a place to have a breakfast or dinner

Hotel is old, needs updated badly. Staff was excellent. We went to spend a few day with our Children and grandchildren that were camping. Easy access to campground and facilities.

My wife and I chose a new location to visit this year, usually travelling to NC. I researched Cape Charles and was drawn to the small town feel with beach access. Unfortunately as I was looking for places to stay, I stubbled on what seems in the pictures to be a beautiful location and rooms. DO NOT MAKE THIS MISTAKE! I reserved the booking for 6 nights. When we arrived, we noted that the "resort" was the front of a KOA campground. We checked in to what was supposed to be a king suite bayside view. We were on the first floor of two, walking into a filthy room. The "suite" was separated by a metal door, opening the door to a couch with food stuck to it. There was a tv and nothing else. Oh, except for footprints and holes in the wall, sand all over the floor, and mold on the lamp shade. We went back to registration and asked for a manager. The manager was very, very kind and concerned. She asked that we take a golf cart and ride down to see the beach and let her send housekeeping in to fix things. She comped us the golf cart for the week. We went down to the beach and walked in the sand and water of the bay. When we went back the room was clean and the lamp had been switched out. The manager later knocked on the door and gifted a bottle of champagne and a couple of glasses. We understood that her hands are tied as to how much she could do. We strongly recommend staying in downtown Cape Charles, it's a town 10 miles from this resort. Shame on the owner!

The resort was old and dirty looking. The hotel room was not clean and the bathroom was dirty with mildew on the tiles and the shower curtains smelled of mildew. The air conditioner kept us up all night because of the banging noise it made every 10 minutes. The pool was murky and looked dirty on the bottom. I left after one day.

Did not get the type room we had booked, was not informed prior to or at time of check in, found out when we opened our door. Upon speaking with staff was informed “we overbook all the time and we didn’t have the room that you wanted available”. Was further told this overbooking is their “usual practice” and “this happens all the time”. Booked king suite, got regular two queen room. Staff at desk clearly overwhelmed with volume of people and issues with reservations (person in front of me and person behind me with same). Cobweb above entry door inside of room, but despite that the hotel was safe, comfortable and lots of amenities for families with children. Clearly a busy KOA destination, but would suggest some focus on hotel rooms. I know that staffing is an issue for many professions and services so made the best of our stay.

It was ok

Nothing eventful, just needed a few nights away together!

I stayed at the hotel for one night, which was ok. I would not stay for over 2 nights. The beach is unlike the pictures. Be careful there are many stumps in the water which is not visible to the eye unless at low tide. Watch little ones running into the water. My son got scraped and I got a few stumps myself while treading carefully. That said, the sand gets better once you passed the stumps. I feel there should at least be signs warning swimmers of the stumps.