Sunset Beach Resort

Bathroom left a lot to be desired. Tub was old and discolored. Caulking was cracked. Air conditioning units were very noisy.

We were in the hotel. Very musty smell and mildew on the lampshades and bathroom. You'll have to wash all of your things when you get home whether you wore them or not. Bed was comfy. May try a little house if we go again because the rest of the place is awesome.

Good: beach Inexcusable: looked like bathroom hadn’t been cleaned all summer: black mold and mildew on shower grab bar, covering all caulk at the base, up the sides of shower, toilet dirty, purple goo dried onto sink counter, no soap to wash hands- all this after signing a paper that explicitly stated that the rooms were cleaned between rental. Had to request sheets for one bed as they obviously didn’t come clean in the wash. Took cleaning supplies off housekeeping chart the first night. Bought my own supplies and cleaned again the next two days. Left it better than I found it.

Very pleasant

The room I had was not clean. It had dirt one of the beds. There was trash on the bedside table, the room had not been dusted in a while. The door did not lock.

Will never stay here again. Dirty bugs. No soap to bathe. Ac so loud could not sleep. Horrible stay. Staff could not help

property is out of condition. air conditioner doesn't work properly. Bugs in room and outside. Resort fee is supposed to have covered some services, such as free ice and internet. But in reality, you have to pay extra for internet and buy ice. Totally unexpected!

Trash left outside all week stairs and walkways to the rooms were filthy the parking lot had trash everywhere. I am not a camper, however that side looked well taken care of. every time we called the front desk no one would answer even though there were always 3 to 4 people in the room

Staff was nice and trying to do their best with what they had. Waited 30 min at my room door to have maintenance program key card. It seems this has being going on for some time. Room smelled strong, bathroom smelled. AC unit was full of mold. Pool by hotel was out of order. Litter, cig butts and overflowing garbage around hotel. We were trying to stop for one night of rest to break up a 9 hour drive. We chose not to stay and kept driving. Expedia refused refund but the woman at the desk offered to refund our payment.

There was an issue with there system for the last few days and they were not able to make room keys, so they sent us to stand by our room to wait for someone to let us in and make a key with their machine at the door - over an hour later no one showed up, the parking is on the traffi side of the highway, and there were no carts to move our bags, or people to help open the door. When they did send someone, she said i can let you in but i cant give you a key. The rooms do no look like the pics. It is close to the beach and seems to be popular for RV campers, not sure how that works bc theres golf carts and kids running around unsupervised everywhere - so i suppose its safe for 350$/night. Room smells of mold. Finally got the key, was offered a scoop of ice cream and not an apology? Also, it’s definitely more of a motel, not a resort. If they can buy land property on the Eastern Shore of Virginia and have a few rooms with a gift shop and charge hundreds of dollars for a huge self serve RC camper and camp site - it might be worth looking into doing, bc expectations seem really low around here and prices are crazy for a room you dont even get a key to!