Sunset Beach Resort

The property was beautiful Great views and awesome beach! Shuttle was broken:( Coffee shop was also closed and not working:( Could use more dining options and another bar area Will stay again:)

Picture posted on Expedia does not reflect view from hotel. Hotel was a distance from the beach.

Mainly this is a KOA campground with an understaffed and poorly maintained hotel. The location is excellent, so it is sad that the facility is in such bad shape. Check in was difficult, and first our room had the wrong number of beds. Dirt on the floor. Check out 10 a.m. Travelers may want to try a hotel in Cape Charles town instead.

It was ok, no complaints… just not what we expected. It was first time staying somewhere different when we visit Virginia. The pictures on line are kind of deceiving. Because it really doesn’t look like that. Housekeeping did not check in, no extra pillows, overall it was ok. We had fun and made the best of it.

Staff for the Most part was very nice. Upon first arrival, check in person was a little clueless to a simple question. We felt so disappointed by the photos that were displayed of this place online. Photos were so enhanced to look way nicer than it actually was. Not sure why this is technically a “resort” too. My experiences with a resort in the past would not categorize this as a resort at all and left me confused to what they were classifying as amenities and why we paid a “resort fee”. Upon leaving we passed a guest complaining about their room to a manager which had us really questioning the whole experience we had as well. They were also not transparent about the property online. Overall we felt very disappointed by this stay. Please do not be fooled by the nice pictures online!

They charged my credit card without authorization and then argued with me that someone else gave the authority. Hotel kept running out of things. No license to sell alcohol. Mold in refrigerator. Horrible!

1. When I called to ask about the hotel before making reservations, I was told this place is a resort. I’m here to tell you… It is absolutely NOT a resort. The hotel is in the front of the property right off the highway. The “private beach” is in the way back of the property. Between the hotel and the beach is a ton of RV camp spots. There are a lot of RVs and vehicles between the hotel and the beach. That means the beach access is not as close to the hotel as the pictures make it seem. This was a huge deal for us since I was traveling with my 80 year old immobile mom, a newborn baby and a two year old! 2. The restaurant was not clean, the service was not the greatest and the prices were crazy! $25 for an appetizer of chicken wings?!? Nope! 3. The room floors were dirty. My husband’s white socks were black within 30 min of being in the room and so were the bottoms of my feet. 4. The showers/bathrooms were gross and moldy. There was sand on the bathroom floors. The showers were so disgusting, I didn’t bathe there and I definitely didn’t bathe my kids there. 5. The beds themselves were not bad to sleep in.

When we arrived it was 45 minutes after the check in time and the front desk was not sure if our room was ready. She had to call multiple people to check our room. Then about 30-40 mins later we got to our room and our key did not work. We had to wait for maintenance to come and reprogram the key pad tools which took about 30 mins. We were so hungry as we just drove 9 hours to get here. Finally 30 mins later they got our key working. The room was clean it was more of motel feel then a resort/hotel. The room was barely clean and beds were semi comfortable. The walk through the camp ground was nice as long as your ok with rev and tents. They have two pools one pool in the front near the hotel was not working. The pool where the campground was open was big and plenty of seating. Water was warm. The pool was dirty but can just tell it was tons of people in and out. The food at the restaurant was ok. We don’t eat meat so we got Greek salad and spinach pie which was good. Very expensive. Need more food options. The beach was nice and the area were the hammocks were was cool. My favorite part of our stay was watching the sunset at night on the beach. It was breath taking! I would say my overall stay was ok. I don’t think I would stay there again if I had the option.

Great place to stay with such a friendly staff! The bathroom was mediocre but other than that, very satisfied. Will stay there again. Can’t say enough about how good the staff is!

Pool was closed, rooms need better cleaning.