Sunset Beach Resort

I was sent a voicemail at 11:00pm the night before our check-in date stating that the hotel was unable to “honor my booking”, after a call with the front desk I ended up having to book somewhere else. We were driving from upstate NY with our dogs and stopping here overnight to break up our driving. While the place we ended up booking so that we had somewhere to stay is AMAZING, and I highly recommend them - the cost for 1 night is the same cost as a 2 night stay at this facility. I have placed multiple calls and left a couple voicemails requesting a call-back to not only ask about concessions for the massive inconvenience this has caused us but also to ask what is needed to not have our reservation cancelled on the return from our trip - so far, I have not received a call back. I am appalled at the customer service here and will NEVER stay here again…from a customer who has visited this facility multiple times a year and has friends and family who do the same. One word - RUN! This place has gone to poop (another word would be more applicable), and the rooms in the hotel are disgusting. Do not stay here.

the two towels are disgusting, no bathmat so the floors are very slippery. Broken glass outside the door, flies in the room, I had no idea that a hotel could be this poorly run.

Drove over 2 hours to get there. Was called and told that I no longer had a room. Then told I was good to go after I had to go to the front desk because no one would answer the phone. They changed my bed situation without me approving. The room and property was nasty and very outdated. Would never recommend this to anyone.

Great!

I liked nothing. The views from the hotel were horrible. Who wants to look at a campground. The restaurant was okay but not a place I would eat for dinner. It was yards from the beach with no chairs or beach towels. The web site said nothing about having to bring those things. I can go on and on. The best thing we did was check out a day early.

Old hotel that needs refurbished. Leaky faucets. Disappointing considering the price and time of year.

We went on its off season time I think because it was quite unorganized and the restaurant they have on the beach was closed and seemed to be having renovations. Everyone was very accommodating even though there was a mix up at the beginning. Im sure this place is even better when its in season.

Friendly staff but I called as there was no vanity light and the back of the room near the mirror was too dark. I was assured it wouldbe fixed during the day. It was not. I asked again and no repair ticket hadeven been placed. After the 2nd request’ it was fixed. Also, we arrived after check inand it was notclear how to get into our room as there were no personnel after hours. It turns out, the door was unlocked. We didn’t know.

Great please. We always stay there as a 1/2 mark from SC to NY

The resort's hotel rooms are currently being renovated and dining facilities are closed. We were offered one of the cabins for the same price as a room, so enjoyed a "small 2-bedroom home" complete with kitchen. The resort hopes to fully reopen Memorial Day weekend and should then be a delightful place for families to vacation.