Sunset Beach Resort

Cabin seemed new and was very clean,

Their key machine was not working. We would have to call them everytime we need the door open or get lucky when the key machine will be fixed while we were there. Instead of checking in, we cancelled and got a refund. The parking lot was dark. We had to figure out how to get in & out of the property. This is also a part of KOA which HOTELS.com forgot to mention. Expect a longer wait upon check-in because the campers have more involved process like camp info, direction, programs, etc.The staff was very and apologetic though & friendly.

Under-staffed. Looked like a baby sitting service in the lobby. Peeling wall paper. But the bed was clean and comfortable.

Needs some updating.

Great family resort.

We booked a standard room through Expedia, for a discounted rate. Agent at front desk disinterested, slow moving and obvious no caring service manner. Lamp in room did not have a bulb and was plugged in, safety hazard. Shower curtain liner had moderate mildew on it. Bed was comfortable and shower water pressure great. I informed the manager, day of departure. She was kind, receptive and acknowledged the concerns.

Location was great for our group BUT no one ever came to our room to empty trash cans or do any cleaning over three days.

The women at check is was lovely and very accommodating, she was the best part of the stay. The pictures do not accurately depict the property and the description does not inform you that the restaurant is closed. Once we got into the room we were very disappointed with the cleanliness of the room. The walls were very thin and we could hear ( in detail ) the conversations of the guests next to us.

Rooms need up dating especially the bathroom. We stayed in the hotel. Plus it would be nice if they left a broom in the units. The floors get very sandy. No fault of the staff. We enjoyed our stay, the bed was very comfortable.

I stayed here, basically just to sleep, on my way back from the Outer Banks. I was in the hotel part. I would definitely stay here again and would recommend it to others. I pulled in about 8 o’clock at night and it was dark. The check in was very bright and cheerfully decorated area and gift shop. The person checking in was very efficient in getting me checked in, really didn’t say much to me. She showed me where to park and where my room was and went up and the light was on for me (which was nice). The bed was very hard but I made a little nest with the pillows, lol. Bed looked clean and inviting and had a bedbug encasement around it. The bedding was very light but was very warm. The HVAC unit fan stays on the whole time, which I liked, because in some hotels, it cycles on and off. The fridge could’ve been cleaned out a little better. It was very quiet and I felt safe (I was by myself ) in the area. I would definitely give this place a high 4. I cannot speak to any of the Amenities are property because I basically slept there and, got up and left.