Barrowfield Hotel

The trip was advertised as a Turkey & Tinsel break. The Christmas tree in the entrance was a nice gesture. Our room was truly awful: mould; dirt in the bathroom; a hole in the wall; no fire escape instructions ( a legal requirement). Having brought this to the attention of the assistant manager, the filthy floor in the bathroom was cleaned. The chairs in the bar looked filthy. Nothing happened between breakfast and dinner. Nothing. The bar wasn't even open until 4.30 pm. Not great with so many older people who couldn't necessarily venture far. After expressing our concerns, a few Christmas word searches and crosswords were strewn around the common areas and a Christmas movie was shown in reception. More worryingly, we witnessed two people who fell during this stay- considering the demographic, the building really appears not fit for purpose. The entertainment was very poor, apart from one man who was excellent on the second evening. We had the dubious pleasure of listening to the manager complaining about the way he had been spoken to by another member of staff. This went on loudly and at some length. Food was ok, but on the first day, prepared well in advance. We were also given substitutions with no explanation or apology - one evening we ate out due to this. On several occasions, we were told they had run out of basic items , for example, cheese, ham and tuna. Our father and mother-in-law felt that this break fell far short of their expectations in view of their previous Turkey & Tinsel holidays. The whole experience fell far short of a Christmas experience, from daytime activities to the 'gifts' distributed. Positives: a lovely pool area, polite and friendly staff.

To be honest I didn’t like nothing I usually book premier in but this time thought I change for better but found worse.

From reception hallways to the room it just stinks stains on beddings.. with the room smell we got used to it after we left. During or when we left no one asked how was our stay.. not that they would have changed much….

Enjoyed staying here Staff very nice, room great. Nicely located with pleasant walk along the cliff road into the centre. Only minor down is the poole table. Don't play as it's too close to the walls on two sides!

another great holiday with daishes,all staff amazing Linda doing great job too, food hot tasty served with a smile,our room warm cosy , JULIE Jack on bar a credit ,can't wait to return , our coach driver Billie also excellent xx

I travelled with Edwards coaches for a 5day stay.My room 215 was large and warm. Everything worked from shower pressure,adequate hot water.I had a large smart tv,telephone, tea, kettle.Staff were all kind and receptionist from Weston and waiting staff worked hard and so willing to oblige. Food plentiful and good portions. Good menu. Close to town centre, beaches and a pharmacy and Tesco store closed by. Bus stops outside hotel and excellent frequent service to Newquay / Truro

Room dated, needed a good clean. Marks on skirting boards and dressing table should not have been there. Divan base old, at least could've been hidden with a valance. View from window into someone elses room so had to keep curtains closed for privacy, as did the other room. Where do I start with the food - boring choices, orange juice or cereal to start, but not both. No pastries or fruit allowed if cooked option chosen. Food passed across other guests rather than around them, no table linen, incorrect cutlery supplied, food plonked on the table before you have sat down, we were playing pass the parcel with some of the meals. Plates scraped into a bin bag hanging off a trolley at the side of the dining table, even if others were still eating. We came to dinner and the used sauce sachet was still on the table from breakfast. Carrots served raw one evening on a roast dinner, manager apologised to the room but should not have happened. I had soup starter and asked for another roll as I hadn't opted for a main course, and had to wait for the waitress to check if there was a spare one - please!!!! I'm too fed up to continue writing... My advice, pay that bit extra and go to Newquay with Parry's, it's in a different class.

Great five day break love the swimming pool food was good room very clean and staff very friendly especially the manager Frank

Was on a Daishs coach holiday staying at Barrowfield Hotel. Staff were really helpful prior to us going and while we were there. We have mobility issues and at our request was given a ground floor room. Room was ideal for us, clean and serviced well during our stay. Meals were adequate with reasonable choice. Entertainment was OK, some better than others. Hotel is ideally situated with bus stops near by to various destinations. Views from cliff top at end of road were spectacular, and fairly easy walk to Newquay or bus if needed. Our only small complaint was they seemed short of staff at mealtimes, as you sometimes had to wait a while, plus on day of departure some visitors didn't have chance to eat breakfast as there wasn't enough time allocated before coach was leaving. Some food wasn't cooked very well, with soggy toast and vegetables either very under cooked or over cooked. Staff did their best to ensure meals were hot and delivered as quickly as possible but at times it was difficult for them, meaning wrong items delivered or unavailable, despite having to order prior to that day. Having said that I would return, but hope the Hotel can do further much needed refurbishment. Part of roof was being done while we were there, and parts of corridor to ground floor rooms was very wet due to obvious leak that had occurred, with towels soaking up water. Not staffs fault, and it was kept as safe as possible.