The Westin Jersey City Newport

When i booked my stay i booked under the understanding that the Hotel was equipped with a pool, gym, parking for my vehicle, rooftop space. When getting there i was told by the front desk staff that they had no pool available at the time but i can book a day pass for a pool 5 minutes away from the hotel, and the same for the rooftop. the parking was through a 3rd party company at $67 a nigh. I booked a king deluxe suite with separate sitting area and a view of NY but When i got to my room it was a regular Hotel room with no sitting area and all I wad able to see out the window was buildings and a huge parking garage. Not to mention that the refrigerator was broken. I was so disappointed and will never ever book there again.

the bed. but compares to the price of the room (500$ for a standard king-size bed) it's the minimum

the breakfast buffet choice, for the price it's a pity. staff at the front desk; was not very friendly, neither smiling or helpful

Buffet breakfast was terrible. A la carte was better. Swimming pool was closed, I had to ask if arrangements had been made with other chain hotels or Gyms for guests to swim. At first nothing was arranged. Miraculously on day 3 a Health Center was made available.

Many years of multiple rooms and room nights. We love the location and the staff are nice. However, the condition of the rooms is unacceptable. At $400 a night how many times do you need to have the facilities staff addressing problems with the room? One member of our party didn't have a door or a shower curtain in his shower. My wife and I were in a room that had a bathroom door that could not be closed. The bathroom door problems are not new - back in June we stayed there and a member of our party got stuck in the bathroom because of the incorrectly installed doors during the renovation. You would think after something like that they would check the other rooms. Not wait for people to have problems and to address them one by one. It seems greedy and irresponsible.

First class hotel. Staff accomodating

Clean renovated property, dining and lounge options

I booked a specific room on expedia and the hotel gave me a different room, highly disappointed

Absurd - these newly renovated rooms have improperly constructed doors. One room required repeated full body contact to open. But even worse, one member of our group was stuck in the bathroom. At midnight on Saturday night, we had to spend the better part of an hour figuring out how to get inside his hotel room to free him from the bathroom. Thankfully he had brought his phone to the bathroom or he would have been stuck all night! The staff were nice enough, but nothing at all extended as even as gesture to make up for an awful experience. An awful experience that cost $650 a night, by the way! It 8s worth noting, from talking with staff, door problems are not unusual here. We have stayed at this hotel many times in the past - it is generally nice and in a great location. But we won't be staying again.

The view of Manhattan is amazing Jersey city riverside is so clean and safe Very close to trains and ferry dock Literally attached to the mall for shopping Id rather stay here than in Manhattan ‼️

A/C decided to stop working for a few hours in the middle of the night but other than that stay was great. Front desk was even able to accommodate us with an early check-in despite it being a summer weekend. Hotel is in a great area for walking and restaurants and is also convenient to Manhattan.