Marriott's Kaua'i Beach Club

Beautiful location

Upon arrival, I had a very unpleasant check-in experience. The manager, Liza Nakano, was rude and unwelcoming. When I requested reasonable accommodations, she responded by saying that my stay was “too long” and proceeded to lecture me about how difficult it was for her to run the business and what she could not do, rather than offering solutions. The check-in process took over an hour, leaving me exhausted. I was finally able to access my room close to midnight. Maintenance throughout the stay was poor. We had to request basic refills, and on one occasion we returned to find our pillows left on the floor. After rainfall, water consistently pooled on the balcony and stayed there as drainage didn't work. Also, drainage along the walkways did not function properly, creating inconvenience and safety concerns. The only positive aspect of our stay was the location. The beach is beautiful and enjoyable. However, we would only consider returning if there were significant improvements in management, maintenance, and overall guest service.

Worst experience I’ve had at a Marriott. This Marriott is a time share. They won’t upgrade your room , even if they have availability. It doesn’t have a pool, bars or restaurants. They do share the pool with the Royal Sonseta . Best to stay there as their rooms are $$$ cheaper a night! You’ll be disappointed in the Marriott.

Loves the view

Pulling the bed out of the wall….for the price of the room I thought the bed would have on the floor lol that was a big surprise.

The good: If you didn’t have a car to get around Kauai, the fact they have a shuttle to/from the resort is a plus. Around the resort, the beach is decent and there are many stores to walk to whether to shop or dine. So location wise, it’s not terrible. The bad: 1. We got an oceanfront king room. Oceanfront from the 4th floor means looking over a roof without any view. So get a higher floor if you can. 2. The parking to the check in to your room is FAR. Honestly, too far for those with walking issues. This was such an oddly constructed complex. 3. The room was tiny and so is the bathroom. We had a door to an adjoining room and though closed and locked. We could hear the neighbors. The soundproofing isn’t great. 4. We were locked out of the room on our final day. Since I mentioned that the parking lot is far from your room, we loaded our bags first in the car early on the final day and decided to check out by their time 10 am. We figured we can use the room as a base while we walked the beach and had a light breakfast across the stores. When we got back to our room 9:30 am, none of our keys worked. We complained to the front desk and we were told an incredible lie of ‘you must have double locked the room going OUT of the room’ ‘… but if you need to gain access back, we can reset it for you’. I’ve been most if not all the Marriott properties in Kauai over the years, this is one that I would never come back to.

Clean clean clean in and out

Free WiFi is very poor.

If you’re going to LIHUE Kauai, DO NOT stay at the Marriot. Very unfriendly staff. The only people that were nice were the valet staff and landscapers.

Location, beachfront view of Ocean, clean, comfortable

We had an amazing stay. The room was clean the restaurants were yummy, and it was nice to be able to walk right to the nesch. We even rented paddle boards at a rental sho next door to the hotel. It is a great location! The staff was very friendly and helpful. We really enjoyed it. Can’t wait to go back.

I have traveled often in my many years in life.. at time the treasures of a vacation great views.. clean accommodations and all amenities can be shadowed by the terrible customer service.. Marriot Kaua’i Vacations made this a reality