Staybridge Suites Williamsville Buffalo by IHG

The location was the only good thig

Hotel was poorly maintained, with broken fixtures, missing bedding, doors slam shut, toilets not working, and horribly stained rugs. The lobby was also under construction and no continental breakfast was available, as advertised.

I wanted to share our experience during our recent stay and honestly, it was really disappointing for us as a family. When we arrived, we found out the hotel was undergoing renovations, which made it really hard to move around, especially with kids. It didn’t feel safe or relaxing, and we were only informed about this just two days before the journey, although we had made the booking one month in advance. What made it worse was that breakfast was canceled for our entire stay. We had booked with the understanding that breakfast was included, and it’s a basic part of the hospitality we were counting on. When we tried to talk to the manager about all of this, he was surprisingly rude. Instead of trying to help, he told us we could just cancel our booking with no apology or effort to make things right. That felt really unfair and dismissive. As it was difficult to find a new hotel at the eleventh hour, also the prices would be skyrocketed. We were really looking forward to this trip, but the experience left us frustrated. I hope you’ll take this feedback seriously so future guests don’t have to go through the same. Furthermore, given the level of inconvenience and the overall experience, I kindly request a full refund for our stay. We believe this is a fair ask considering the disruptions and the lack of basic services that were promised at the time of booking.

The hotel is a construction site, full of dust.

Should have been closed during renovations because it wasn’t safe and the elevators were very dirty

When it was time to leave, we left earlier just to get out of there.

The renovations was unexpected, no breakfast, customer service person lied, said you will get a bagged breakfast in A.M. . In the room, the configuration was very stupid. cheap metal bed. Bed to close to draws . My husband banged his knee on the drawers. Hole in the kitchen countertop. Coffee pot filthy. we took pictures. This place does not feel safe. Elevator took forever to close. This place reeks of cheapness. It has become trash. I got up sick the next morning.

Had I known this property was going through a major renovation, I would have never booked it. I feel Expedia should know about these things. Upon entering to check out a room , the associate showed me a room with a hot tub and I told her it looked fine. When we came back later to officially check in, she told me that all hot tubs were going to be removed and that the one in the room she showed me wasn't working. So, we we given another room. The toilet seat looked very worn & my wife had to wipe it down every time she used it. A light bulb was out in the room & I had to go to the front desk and get a new one. There was no soap at the sink. The eyes on the stove were at angles. I had to empty my own trash. The only breakfast was a bottle of water, biscuit and danish. And, that was only one day of the stay. The other days a sign was put out saying "no breakfast today." That's inexcusable!! When asking for more towels, etc, I was told they didn't have any clean ones and to come back. Trust me, we were only 1 of maybe five rooms occupied. One associate would give us water, in lieu of no breakfast. But the manager told me one day, "we don't give water, we only sell it." Trash in the public bathroom hadn't been emptied in several days, nor in the fitness room. Overall, it was a disaster but I didn't know how to change hotels with Expedia and didn't want that hassle either.

WARNING. This hotel is currently under construction and you do not have any amenities (the whole place is literally torn apart). I tried to contact them directly several times the day of my visit for assistance but could not get through. I had to call an off site representative for directions to get a shuttle. You still have to talk to someone at the hotel to request a pick up with the shuttle. It took multiple back to back calls after I was sitting at the shuttle pickup in the cold rain for someone to finally pick up. I appreciated my room upgrade to a suite, however it was dirty (sheets and blankets on bed were stained). Very stressful all around after a long stressful travel day.

This was th worst hotel stay I ever experienced. The hotel was being renovated and should have not offered rooms during the renovation. We were only told of the renovation days before our arrival and since it was graduation weekend, it was impossible to find another suitable hotel. The lobby was completely torn apart and instead of a free full breakfast, we were offered a breakfast to- go which consisted of a microwaved breakfast sandwich, two mini muffins, an apple, and a bottle of water. I had to wade through construction just to get a cup of coffee every morning which was never stocked properly. Every morning we were woken by Jack hammers removing the old flooring. The room itself was bad. Wallpaper was peeling off the walls, the carpet was badly stained and the pullout sofa was not usable and my grandson had to sleep on the sofa. My daughter was supposed to stay at the same hotel but as soon as she walked in, she felt sick from the smell of the old tile adhesive. She ended up cancelling and had to stay with relatives. Unfortunately, we had nowhere else to stay. I really think they should have offered a substantial discount because of the situation. Just another example of corporate greed.

Even though I reserved my room for a weekend that I knew would be busy, 2 weeks in advance, they gave up my room to someone else. Terrible management, would not recommend.

Hotel under renovations. Spa/hot tub was closed, breakfast is a takeaway bag. Pool was open which was good.