Staybridge Suites Oklahoma City by IHG

The sheets on the bed were stained with blood or some other bodily fluid, the furnishings are old, dirty, and outdated in the “suites”. Nefarious looking guests seem to frequent this property.

It was run down looking they didn’t have breakfast the hot tub didn’t work the beds looked dirty. It was a pretty decent size room but I could have found some other place better

the room was big.

The property needs to be updated. broken tiles, dirty carpet, grout missing, moldy bathtub grout, leaky faucets. The buffet breakfast was awful. I was told they serve till 1030…..quit that two years ago supposedly but can’t afford to update the signs or put a paper sign up saying it’s really over at 10. We went down at 945 and they took up breakfast even though we were told 1030 and the sign said it. They didn’t offer anything even when i told them my kids were coming down to eat. They serve same biscuits and gravy everyday nasty yogur choices if your lucky. When you ask for something they act like you asked them to move a mountain to get it. never had apple or orange juice. it was just a bad experience. pool was always green and we couldn’t swim

Location

The room was so dirty! The floor was not vacuumed. The walls were dirty. The shampoo holder was broken off the wall. Disgusting room. Door lock was broken. Hair on sheets. Elevator had strong pee smell. One Elevator working.

We always love Staybridge for the suites and with sofa beds. This hotel did not have sofa beds only sofas. They left trash in the kitchen in one of our rooms, which caused there to be gnats everywhere. The master bathroom had badly cracked tile and the soap shampoo dispensers were not refilled. The cook did not show up to cook breakfast and we had to find our own nearby. Overall the property was not in the best shape.

We were there for a little under a month and our room got cleaned once. I filled out a room cleaning request which was ignored so I had to request it a second time. We also were not informed the policy of having to fill out a form to get cleaning..even though that was ignored. The maid was very nice the few times we did go by her in the hallways. Room above us was extremely noisy. Sounded like children jumping off the bed onto the floor.

The Location was the only plus but the pictures they have on the website should be taken off. Everything here in this hotel was broken toilet seat, toilet paper holder, no door Lock to bathroom, Broken doors that was TAPED yes TAPED... very unsanitary. The room we booked was two bedrooms suite. I had called a day before our arrival and was told that it was ok to check in early at about 1p, so upon arrival we were told from front desk that the rooms are not clean and that they are not able to check us in early I informed the front desk that i called yesterday and was told that the room will be ready and i can check in early. She then told me that she was not able to do that because the rooms are getting cleaned and she doesn't know how long they were going to take to clean it so check-in time would be at 3p. That was ok.... I wasn't going to get angry about that!!! It Happens!!! We left to eat and came back checked in at 4p to walk into the room it was DIRTY nothing was wiped down and the floors was not even vacuumed. There was no hot water nor did the AC Works. On top of that the sheets were dirty with makeup stains and yellow color sheets on the bed, THE PILLOWS SMELLED LIKE A MUSTY MAN SLEPT IN IT. We called and complained they said they will write it down and let management know. We couldn't even sleep in the bed it was that bad we had to drive 2HR BACK HOME!!! DISCUGISING WORST HOTEL EXPERIANCE. Oh, and by the way No Reimbursement or Anything done with the Rooms the Front Desk admitted that "We can complain all we want but nothing is going to be done." So many people have complained but nothing will change!!! Sad that even your employees are aware of it and there still no changes to make this place better!!!

BATHROOM FLOORS BEDS EVERYTHING