Staybridge Suites Oklahoma City by IHG

When greeted by staff member Christine I felt she was condescending and didn’t care about me as a customer at all. I had to ask her all the questions I expected her to ask me. It was a dog show weekend and there were many people with dogs there and she didn’t ask if I had a pet. I had questions about the pet form and she admitted she’d been there a year and had never even read the form. Said it didn’t matter anyway. Maybe it was an off day for her but it put me off about knowledgeable staff at Staybridge. Other staff were fine.

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Carpet in the room could be replaced or even properly cleaned looked dirty. Doors to both bedrooms did not close as they are missing parts, hot tub did not work, pool towels are the size of hand towels

Staff was great, except for the last day. They had trouble getting food for breakfast, which I understand. Laundry machines were broke and moldy except for like two. Our room was only cleaned one day after asking for more towels and we stayed for 10 days. Lots of noise from kids screaming outside playing ball late at night.

The outside area looks beautiful. The inside of the building is very dirty! Our room smelled loke musty mold, there was vomit splatter on the floor and cabinet of the bathroom. Overall the whole room just felt dirty! The pool and hot tub were disgusting, looked like they were Never cleaned, floating hair balls, bandaid, bugs, in the pool. The hot tub was broken, discolored, and just felt dirty Overall! Will never stay here again!

Cleanest, property damages bathroom door and electric plug

THE GOOD: Extremely friendly and polite staff. The breakfast was good, Christian the lady working the breakfast buffet was working hard and fast daily keeping up with all the traffic in and out. Convenient location, lots of dining options and spacious parking, the staff was very polite and understanding. The Bad: Rooms stink! run down, urine behind toilets, sticky kitchen floor, stains everywhere. Only one elevator works but barely, no one felt safe in it and there was no ventilation in the elevator. As for amenities only 3 washers worked, one dryer worked. The dryer that work does not work well, after 3 cycles I took my clothes up to my room and hung them, the rest I went to laundry mat to dry. When I asked for room service I was told they only clean on weekdays (but will exchange towels) So Monday when I asked for my room to be cleaned the cleaning lady informed me I needed to make a 24 hour request. Since I was checking out Tuesday that made no sense. The body wash and hair soap dispensers were empty too. Place looks Great from the outside but the inside is really run down and it is not possible to get over the odor in the rooms, many guests said the same as we chatted in the common areas. One of the managers did tell me they were going to remodel soon.

It was nice having two bedrooms, separated by a foyer. It really helped keep the kids far enough away so they could be kids, but not disturb us. We all enjoyed the swimming pool. However, we were greatly unhappy that the hot tub was down the entire visit.

Pool and hot tub were dirty, box spring on bed was broken and noisy, had to ask for a hair dryer. Breakfast was awesome and staff was polite, stay was ok.

Great experience! Super friendly and helpful staff.