Le Meridien Towers Makkah

We booked a royal suite. The actual accommodation was different than what was shown in the photos on expedia. The room was smelling bad when we checked in. The fittings inside needed a good repair. The carpet was dirty as well. One of the showers was broken, about which we complained but it was never attended to. I will not rate it really bad, rather would say it was an average stay. However, full credit to their shuttle service which never disappointed us.

Near haram

The shuttle bus to the hotel was more than perfect around the clock and the destinations was not so far about 5 minutes away from the Haram staff are happy to serve all clients with care and love

Access ro Haram. Dining and clean rooms. Good service

Keep up the good work

I've stayed many times before at this propriety. Even during Ramadan. As always, i would say it's Money Well Spent. The shuttle service to Haram is unbeatable. 3 Minutes ride only and 24/H service. No one could beat that. The rooms are comfortable and clean. But the highlight that i noticed this last visit, is how everyone is striving and even competing to present you with the best service possible. It's unbelievable how everyone from the Room Service that checks on us all the time to ensure that we're not missing anything, and they're ready to do your room any time, to the crew in charge of the breakfast. Especially at the Khaleeji ( Gulf ) Restaurant. While, the breakfast could definitely be better and perhaps this is one thing that hasn't changed or improved much in years. However, it's really not much compared to the welcoming smiles that you get and the immediate attention from the minute you step in to the restaurant. I would like to mention Mr. Saud Syed Kareem. He's very welcoming and always makes sure to go above and beyond for our comfort and with all the guests. Thank you Sir. Overall, i will highly recommend Le Meridien Towers. And, i can't wait to go back.

The best thing about the hotel is the shuttle to the Haram which takes 2 minutes. The customer service needs to improve and staff need to be trained in it, it seems some people are employed for the sake of it.

This is my third time staying in this hotel in the last 18 months. The best thing about this hotel is the shuttle to the Haram (literally outside), it takes less than 2 minutes to get to the clock tower from the hotel. The shuttle is around every 10 minutes (it's frequent). The housekeeping has improved however the check-in needs to be improved a lot particularly the staff, it's like some of them don't know what they're doing and were employed for the sake of it. They need to be trained better and provide better customer service as this affects your mood about the hotel.

It’s not 5 star..but good for the price..the lobby where they have the coaches (waiting areas) need to be more clean and to much flies around.. Room are decent/air conditioner need new thermostat won’t work only on one speed .. The best thing I like about this hotel is the transportation from and to the haram masjid ..

Perfect for Umrah pilgrims with reasonable price. Special thanks to Bell Boy Shafi from Burma.