Polaris Lodge

Kimberley was a cute and family friendly resort which was great, however our experience at the Polaris Lodge wasn't the best. The lodge seems to be a separate part of the trickle Creek Lodge so if you need anything, you have to walk over to the other side. This includes checking-in/front desk (staff we're amazing!) and pool/hot tub. The place was under renovation when we got there as well, so it was a bit of a mess and dusty. The temperature control didn't work so even if we had air con on, it was roasting and had to open the windows (during the winter). The rooms we're pretty nice, but there was a lack of basic amenities (blankets, kitchen stuff, dead pillows, etc.) that just put a damper on things. Pretty "meh" experience.

All good

Always enjoy our stays in Kimberley. The reservation was lost for some reason, but they made it all right. So all good.

The staff were awesome, the room was just ok, it really needs to be updated for the rate with a few more amenities

We stayed during the summer so there was NO ONE there. Given that we were the only guests we wonder why we were given a room that had the AC/heater mechanism next to the room. No Kleenex. 1 hanger in closet. Only 2 drawers for clothes. The down comforter was too hot; without it, too cool. Probably fine for skiers but don't bring much. No equipment allowed in the room.

TV was so old as to be almost unviewable. Offsite check in and poor instructions in how to access hotel. Nice place "in season" but a hassle otherwise.

Very welcoming and easy to get around the village

Great view and I just walk for 1 minute to be at the ski resort.

Found a good room for a good price

nothing open at the hotel, not cafe no restaurant nothing- room was substandard compared to other visits to the same facility. bed was very uncomfortable, poor quality linens - no kleenex in room - two coffee filters, lights burnt out in bathroom - carpets worn.