Polaris Lodge

Na

The maid staff did not set up this room properly prior to our check in. There were only 2 hangars in the closet. There was no facial tissue in the room ( mistake corrected by desk staff). We were supposed to have coffee mugs but didn’t (another mistake corrected by desk staff on second day). The hair dryer did not work. It took until the next day to correct. The resort seemed to use Covid as an excuse to have very minimal service (none). We used our coffee pods the first day, and had to phone the next day for more. We had to enquire about garbage removal, and they told us to put it in the hallway. I must say overall, the front desk staff were excellent- they had to solve all these issues for us, and they always came through. The Polaris lodge has no ice machine. Smaller rooms do not have a fridge with a freezer. We were expecting a fairly upscale stay at a ski resort, but this was a very low grade experience. I have never had this low level of basic service either in remote tropical locations or at bargain basement chain hotels here in Canada. This is no where near getting good value for $200 per night (after tax).

No bar microwave. No daily clean up. No ice in either building. Unit 310B does have a patio but the neighbours AC is like a jet engine. I did appreciate the friendly staff at the front desk and restaurant and bar that was open Thursday to Sunday. Totally enjoyed the pool and hot tub.

Location to townsite Hotel is showing its age the lower level was not open however had not been used since ski season so it looked abided

I loved staying right on the hill watching sunset over the last run! I loved the open courtyard between the 2 buildings but was sad to see it mostly empty due to Covid. I look forward to returning once we get back to the world of gatherings and entertainment!

Good

The location and staff were amazing. The room was dated. Would have been nice to have a microwave or something to heat food. Verry limited on the pillows aswell other than that it was a great stay

Very nice, not comfy and older. No communication. Need to bring everything from home as they had nothing to supply us with. Friendly night staff, amazing hill to ride. Clean.

Great location right at the base of Kimberley Ski Resort

the place could use some renovation and the utensils need to be restocked as there was a lot missing. The rooms in Trickle creek lodge are nicer for less money.