Residence Inn Cincinnati North West Chester

All the staff were great! Cindy was lovely!

The hotel was great but the bed comfort was terrible. My bed felt like it dipped on one end and the pillows were uncomfortable . They need to redo some of the beds. The couch bed size was very deceiving in the add. It said double but was more like a single and the mattress was paper thin and uncomfortable.

It was clean!

When we booked it online on this app we did it for two queen beds and a pullout sofa. When we arrive they gave us a 1 King bed. We had a family of 6 staying in that one room.

Room was nice and spacious. Kitchen had utensils and cookware available for use.

Very nice room set up and layout.

Our toilet did not flush properly and when a call was placed to the front desk no maintenance personnel was available to assist us. Instead we were given a plunger and told to do our best. We also ran completely out of toilet paper and there was no extra in the room. Our towels were very stained with what looked like burn marks or worse..(poop) and then when we pulled out the sofa bed we found empty coffee creamer packets inside. Nice room layout but ultimately I would choose a different place to stay when visiting the area again.

The stay was good until the last night. We walked down to sit in the hot tub late in the evening around 10pm and it would not turn on. We noticed the fire pit was turned on so we went back to our room to change and came back down to sit around the fire pit and the staff had turned it off already. I asked if it could be turned back on and was told that she turned it off already because nobody was out there and she was getting ready to go home soon so she was not going to turn it back on.