Home2 Suites by Hilton St. Charles St.Louis

Staff and members were all good, some internal drawers were broken In all, I am satisfied with the stay.

Pool is so small and so dirty so is the hot tub. Staff was rude, I asked for pool towels and was told he had already given me 15 towels (I hadn’t been to the pool yet, it was our first day) unprofessional and made me uncomfortable. No one was at the front desk most of the time either. It was smelly and our room was covered in dust from construction. If that wasn’t enough there was something going on right outside our window at 6am on scaffolding. Just a bad experience overall but I could get over most of it except the rudeness.

I do understand that they are remodeling, but that is no excuse for the vent in the bathroom covered in dust, exposed wires in the bed area above the TV, bathtub/shower has rust stains, and last what they call the breakfast is questionable. Will not try again.

Hotel staff was nice, bed was comfortable, and room was clean. Decent hotel for the price - I have stayed at this hotel several times.

Carpets were dirty, outdoor pool closed. Property under renovation.

Dirty property, dirty rooms, dirty linens, gross bathrooms. Construction/renovations that were never completed.

No hot water

During our stay the room was not clean. They were roaches in the room. The furniture were old. The was no hot water during our stay.

Under construction for 4 years now. Nothing has changed Pool now closed when its 90 out. Had to change room twice due to smoke alarm going off. Elevator broken and breakfast is now powdered donuts and microwave sausage biscuits from 1995. Never staying here again. Shame, cuz its a great location...quiet and close to all.

Dirty room no hot water not willing to work with you about the situation