Home2 Suites by Hilton St. Charles St.Louis

DO NOT STAY HERE. This is the worst hotel I've ever stayed at. I recognize that they're renovating, but that doesn't excuse that they have just let the hotel deteriorate so badly. The outside pool was closed on a hot September long weekend. There's only one elevator of the two that works and the fire warning about taking the stairs is taped to the panel. Someone has drawn, on the inside of the door, in the dirt, a big heart. The floor of the elevator doesn't look like it's been cleaned in a very long time too. In my room, the carpet was so dirty that you didn't dare walk anywhere without your shoes on. The TV did not work. The fridge didn't close, didn't cool and had insects inside. The TV screen and every mirror was streaked and filthy, in desperate need of a good cleaning. The bathtub had head hair, pubic hair and whiskers in it, with a long string of hair hanging from the soap dish. In the morning when I turned on the light insects scampered away to hide. I stepped on a few because I was wearing my shoes. There was no daily housekeeping service and the bed was not made and the insects were still on the floor and the hair was still in the bathtub. Read other reviews about the breakfast. I didn't check it out. Location is not near anything. No vending machines.

The king mattress needs to be replaced. I felt like sleeping on the king size bean bag :).

Property is under construction and dirty. Breakfast is a joke. Pool is dirty. Bedding is dirty.

Not very well

So it appears the hotel is Still under renovations. We stayed here Aug of 2020 and again Sept of 2023. One ice machine for the entire building. The hot tub was colder then the pool. The Inside pool is 12ft by 8ft and both were green. The outside pool looked lovely but was closed and had not been open all summer. I picked this location to have the option of inside or outside pool(I should have called to check)Room smelt like old man cologne and the TV does not have streaming options and limited cable. I asked front desk for scissors and she said there were not any in the building. 'breakfast' was stale trix, mini muffins, powdered doughnuts, yogurt, rice crispy treats, milk and sunny D. My kids asked me if the hotel was closing with how bad everything was. It honestly has so much potential to be a great hotel but it is so far gone perhaps its been given up on.

Sheets and bathroom were dirty.

My card was charged twice and when I confronted the desk about the situation they told me there was nothing they could do about it.

Not clean also in the middle of remodeling.

This is a former Wyndham hotel, which is undergoing a slow renovation by it's new owners. The new owners are very nice, but progress is slow. Don't expect a perfect property. Each room has it's own issues.

Bugs in the rooms. The hotel is under construction and trying to remain open. But bugs have gotten into the rooms. My husband had an allergic reaction so they know about the problem and are attempting to treat the problem. My husband is allergic to chemicals that treat these investing. Once the construction is done and the bugs are gone I'm sure it will be very nice.