Home2 Suites by Hilton St. Charles St.Louis

It looked unfinished like they were in the middle of deconstructing or renovating. The hot tub was broken, the pool was green, no vending machine and they didn't sell water. breakfast was cereal with no milk and a few mini muffins, room keys didn't work sometimes. The room was nice but the overall experience is not what we paid for.

I’ve stayed here several times before with mixed feelings about the hotel. This stay was different in that the first room we received was still not ready so the hotel clerk upgraded our room to a suite. The suites are nicer than the regular rooms. All in all it was the first time I’ve stayed there that I actually had a good nights sleep.

A lot of construction got tube was cold

No breakfast although paid for it. Dirty, half built, towels and sheets were filthy,

The pictures on the website are partly accurate except for the fact that the place is much dirtier than is pictured. They are going through a renovation - had a story about Hilton buying them (they were affiliated with best western). The entry was cooled but once you left the area it was stifling hot. It was dirty - the entire hotel. Many items in the room were old or broken. The AC did work - the floors were stained and I wasn’t positive if they had been cleaned before we arrived. This place looked like a family run hotel. The workout room is as pictured but dirtier. The pictures must have been touched up because there wasn’t much in that place that was clean. Forget the breakfast in the breakfast is included price. Drywall is exposed waiting to be finished. They really should shut this place down and not allow guests to stay overnight until the renovation is completed. I will be complaining to Hilton if that is even a true story. I spent one night and we got the heck out of there. Dirty and old - and it was in a secluded area. It made you wonder if the area was safe to walk around. We had a dog with us who would need to go outdoors several times. I wasn’t feeling 100% safe.

The entire property is under construction which is fine but it is everywhere not just certain areas so it is a mess. The pictures are not what the property looks like. The rooms and bathrooms were dirty. There were kids partying in the parking lot. I never saw any employees or cleaning crew.

The guy at the check in didn’t have any idea of what was going on, and was picking his nose while holding my ID. He kept saying that Expedia wasn’t taking my reservation and that my card wasn’t going through, even though I showed him the email and read him my confirmation number. When we got to the room there were stains on the top sheet and bad water marks on the tables. The room didn’t have any usb outlets, and the toilet handle was hanging outside of the toilet, but did flush. The next morning, we went to breakfast and there was an ant crawling on the chocolate chip muffin wrapper.

The area the hotel was in was extremely nice. They are under major construction, which was not a problem. However, our room was DIRTY. The shower had hair all over it and looked like it haven’t been cleaned in months. The towels were either still dirty, or extremely stained, and the carpets looked like they hadn’t been vacuumed for quite some time either.

The property looks absolutely nothing like the pictures. Pictures must have been taken when it was new. No signage so looks like only website bookings. Difficult to find no sign or address on the building.

Staff was nice