MUR Neptuno Gran Canaria - Adults Only

The hotel is very out dated..needs a good upgrade..food is not good..ended up going out every night..pizza from the day bar was frozen...not much choice.. can get water from the day bar for ure room..cleanliness in rooms is average..the noise from the yumbo is unreal but what do u expect being so close to it.. Entering the hotel there is noone to help with luggage and there is 9 steps down to foye...then a further 8 steps to reception..best leaving luggage in foyer.. Oh what and another 8 steps down from main street Cleaners do come in everyday Staff are nice But the hotel its self is not a recommendation from myself..if u smoke they do have smoking areas at the side..not allowed to vape at the pool..but for the size of the pool.. what's the problem as smokey area is right next to the pool anyway .. Standard rooms look on to the side of the hotel. Up grades onto the pool...so no difference really all rooms are standard just the view.. Shower takes a good 10mins for shower to heat up then roasting to freezing in seconds

Second time at this hotel and not disappointed. Food lovely especially the lunch. Location perfect, right by the Yumbo centre and about 10mins walk to the beach. But above all this it's the staff which make this hotel a great place to stay.

Wonderful hotel. Everything was perfect. Location, cleanliness, pool, service 10/10. The fact that it’s adults only is also a plus. Wouldn’t hesitate to return. Loved it 🥰

El servicio de profesionales. Unos empleados que se convierten en tus mejores aliados. Personal execpcional.

Been here many times but the standards seem to be dropping. Fast. It was once a nice 4 star Hotel in a great location. The location remains great but the Hotel is tired and needs major refurbishment. It is now a very expensive hotel for little in return. The food is mediocre at best and very very repetitive. The staff appear tired and disinterested. Think this will be the last time for me.

Hotel is really nice.

Some of the older staff were ignorant. And food was average.

Property was clean and kept up at all times.

None

Personnel très gentille, chambre très propre.

La piscine était un peu froide

La amabilidad del personal, la comodidad de las habitaciones y las instalaciones en general