MUR Neptuno Gran Canaria - Adults Only

3rd visit to this hotel. Sadly will be our last. Food (evening meal) very poor quality and cheap offerings. Hotel bedroom shower (4th floor) one minute cold the next scalding hot - apparently a recurring problem - just not sorted. Hotel needs a re-fit (Reception roof fell in whilst there) high price for what was once a very nice 4 star hotel. Much better places to stay in PDI.

Kaikki hyvin kuten aina Neptunossa. Puolihoitobuffeteista löydän aina runsaasti mieluisaa syötävää.

Kaikki hyvin!

TERRIBLE BREAKFAST COFFFE in otherwise great hotel. Such a pity! After installing good quality espresso coffee machines (following our complaints last year) - the all controlling accountants last week replaced these machines with cheap, and in my view, undrinkable coffee. Mentioned this to many managers and staff but they just brushed me off. A pity because every thing else really good. Great heated pool. Good pool bar. Otherwise good breakfast. Very clean. Quiet. Well equipped rooms. Great central location. Good friendly service. Helpful, nice staff.

Location, cleanliness and staff

I stayed here a couple of years ago and couldn't wait to come as we had such a lovely time. Sadly I wish I hadn't bothered. Our room was on the 2nd floor above the service area at the side of the hotel which was so noisy, bins being emptied and lorries arriving 1st thing in the morning with deliveries. The rooms themselves really need a makeover. If you are thinking why did I not book a pool room where it is quieter we had already spent a considerable amount of money staying here and did not want to spend even more. The breakfast and the lunch in the hotel is good but the evening food really is unacceptable. I also think that the food needs better labelled. I cant eat fish and found that even though some of the stuff has a label it doesn't mention what the main ingredients are. We ended up going out most evenings as the food is terrible. The rooms were clean and kept tidy and the pool area, bar, reception and corridors are all really clean also. My main gripe with the hotel (and Jet2) was that we had booked all inclusive plus. Unfortunately this only includes basic brands. Anyone who thinks that they are going to go to the hotel and have access to certain brands will be very disappointed. Even if there was a supplement to pay but if you want something they don't class in the AI package you have to pay full price. I had a bill of 19.50 on check out as I had Bombay Sapphire instead of Gordons. I don't understand why AI+ is being offered. When I asked at the reception I was told that as far as the hotel was concerned that all-inclusive plus does not exist in the hotel and they don't understand why Jet2 is offering it. I contacted Jet2 and a resort Rep called Janos came to see me at the hotel. He did admit that they were having complaints about the AI+ but his remedy for my problem was to down-grade me to half board if I didn't like what they were offering me. This is completely unacceptable. I noticed a big difference in the hotel from 2 years ago and I definitely would not class it a 4 stars. The only thing about the hotel is the staff. They do make the holiday but a few of the barmen when you are there a day or 2 can be a little too cheeky. The price for this hotel is not worth it and instead of putting a load of tat in your room like shopping bags and hats with the hotel logo on them maybe shave a few pounds off the bill.

Great hotel close to all the shops and nightlife in the Yumbo and within walking distance of the beach at Maspalomas, and the dunes. Nice adults only hotel with a nice pool area with outside restaurant. Comfortable rooms with good amenities, nice breakfast served until 11a.m. and very helpful staff. Have stayed here twice before and have just rebooked for this coming April.