MUR Neptuno Gran Canaria - Adults Only

De poetsvrouwen die de kamers deden waren altijd heel vriendelijk

Ik was mijn gsm lader vergeten en die was nergens te vinden wa ik een beethe vreemd vind

Location.

Our second stay at the Neptuno, and it didn't disappoint. Check in was easy, room was clean and had everything we needed. Serviced every day to a high standard. Buffet restaurant for breakfast and evening meal. Plenty of choice for breakfast with an egg station where you could get freshly cooked bacon and eggs of your choice. Omelettes were delicious. Evening meal was generally to a high standard, and relatively hot. Lunch is served by the pool, waiter service and a menu to choose from (my favourite meal of the day). The inside bar at night time serves top quality drinks and service by Ishmael and his colleagues is fantastic. You never have to wait and they top your glass up without having to ask. The banter, laughs and service makes it a great place to spend the evening. There is entertainment on most nights as well. Hotel location is good, across the road from the Yumbo centre and a 15 minute walk downhill to Maspalomas. Will we visit again?.…...….. yes of course we will 100%.

I had very disappointing experience at this hotel. I was initially given a unsuitable room that was cold and dark, after repeatedly asking a room change over several days, the room was finally changed, but i was charged extra for it which I found unacceptable. Unfortunately the reception staff were unhelpful so as the manager showed little interest to resolving the issue. This was especially disappointing as I am a regular guest at this hotel. Because of this experience I will not be staying again. The island is not short of hotels that offer better customer service and value. I have attached few photos showing the condition of room and the pool

Die Lage ist sehr gut das Frühstück ist super das Hotelgebäude ist schön.

Zimmer ist in den Jahren gekommen wir hatten einzelbetten gebucht haben dann ein Doppelzimmer bekommen mit mini Bett man versprach uns bei der Beschwerde sie würden das Bett umbauen das es größer wird das ist aber leider nicht passiert. Sauberkeit? Für das Preis Leistung Verhältnis.

Beautiful pool area, pool bar restaurant bar, location close to bars, restaurants, shops, everything to hand

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First of all whatever you read about this being a ★ ★ ★ ★ hotel for us personally it’s more akin to decent ★ ★ ★ . Stairs - Even though we were allocated to a ground floor room there still lots of stairs from the entrance Our room was located by the snack bar , handy for a short cut during the opening hours but not great as we could hear the staff in the mornings and our balcony view overlooking the back of the kitchen , delivery and cigarette break area for the staff wasn’t pleasant. What was good about the room is the wardrobe had mirrored doors so a lot better when getting ready and it is located further inside the room rather than as you enter which is better when needing to access your clothes and the safe which is free and very easy to use . Bathroom - Water pressure on the shoes and toilet was very powerful but we had odd instances of it running from cold to scalding ! We could have done with more sockets as we had to boil our kettle on the bedside cabinet using one of their extension cubes . We borrowed their iron and ironing board , the latter was falling apart and needs replacing. The food was adequate for the most part but glad we only went half board as it was nice to eat out when we felt like it . The best things were the omelettes , the bacon was decent as was the bread . The dinners were rather hit and miss with mainly pork and chicken along with some other concoctions . The desserts and fresh fruit were again decent and there’s a machine that squeezes fresh oranges so none of that faux juice that other hotels tend to serve up . The Snack Bar - Some of the food was better than the main restaurant but on some days it wasn’t as fresh as it could be so be warned. The staff were all very warm and friendly but felt when we arrived the receptionist on duty should have given us more details such as the WiFi code etc as after unpacking we had to go back and ask her for further information. The location is more than likely one of the main factors here’ as they have a doorway leading out of the rear by the pool so accessing the Yumbo Centre is extremely convenient. It has rather a lot of shops with some selling pretty much the same items so they tended to blend into one after a walk round . Some of the restaurants were ok and there are a number of bars which due to their nature and target audience are not suitable for children. The bars we felt were the most relaxing are Cocpacabana and Bar Meiker , great service , their drinks are well priced , genuine not watered down like some of the others we tried . We met quite few people who were returning guests , the majority of these mentioned the location being the primary reason more than anything else and while being very complimentary about the Neptuno none of them stated they felt it was a ★ ★ ★ ★ .

Location

Food could have been better