Best Western Plus Luna del Mar

Got a suite with a jacuzzi it didn't work was very disappointed a lil run down needs renovation

No elevator

It was cine

Well the pictures are not true to the rooms. Rooms were clean. Our wifi didn't work and each day had to be reset. Couldn't get Netflix since it was an old tv. The food is below average and certainly not worth the price. The cafe two blocks down, to the left on the same side, is amazing. Real coffee. Think everyone else serves instant and passes it off as brewed. The restaurant 2 blocks to the right and across the street, next to the gym, IS the place to eat for all the afternoon/evening meals.The pool with the bridge was freezing and dirty. Basically a big bird bath. The small pool near the bridge pool was green and freezing. The pool near the beach entrance was clean and perfect temp. The staff was great! Caroline and Mila were great help daily. They speak English well. They helped with events happening around town and gave good advice when we asked about other places to eat. Irasema also did a superb job at trying to resolve our wifi/internet connection. George was among the great staff and figured out our tv was not a smart tv, so you can basically only watch what is listed, in Spanish only. Manzanillo is not a destination for anyone who loves to swim in the ocean. The beaches are so badly littered. there is garbage everywhere. Puffer fish are constantly being washed ashore dead. Thats a red flag for health safety. Lovely Locals here, but not a place I would ever visit again.

While the property has modern, clean design lines this does not make up from deteriorating infrastructure eg toilet in bathroom was unreliable, water pressure very low making the shower ineffective. Internet was very poor except in the restaurant area. When taking first visit to a city internet is needed to study google map, find recommendations for restaurants etc.

Very nice property

Do not stay here! As soon as I walked up to the property I was grossed out. The check in lobby had broken tiles & dirty floors. The pool is gross! The bridge crossing over the pool is poorly maintained & looks like it has not been cleaned in a long time. The room was by far the dirtiest room I have ever stayed at. The ceiling fan had about an inch of dirt, when we turned it on dirt flew all over the room. The bathroom was so poorly cleaned, it was a terrible experience to walk in there. Even the trash can in the bathroom was dirty and gross, I didn’t even want to toss my tissue in there in order not to touch it. The sheets were so slimy & felt unclean. (I actually got a rash on my face from the pillow) Let’s not talk about the noise! The walls are paper thin. You can hear everything, I mean everything your neighbors & walking people are doing. DO NOT STAY HERE!

easy beach access and views

The hotel was lovely clean and located close to amenities. Staff were friendly and helpful. Unfortunately the restaurant was lacking and although it was advertised that breakfast was included, it was not.

The hotel was beautifully located next to the beach. My room was huge with an ocean view. My bed was a little hard, but I slept well. It was peaceful and quiet. The staff was very friendly. They were patient with my broken Spanish and spoke English. The restaurant was good. The pool was relaxing. I highly recommend!