Best Western Plus Luna del Mar

Internet did not work. The router connected but the internet was not connected

The pool was AWESOME!!!!!! Wow!!!! loved it!!! the BEST!!!

Nice swimming pool, nice stuff

Everything was fine ..

The only good thing in this property was my apartment view, everything else I never see in other hotels like: No elevator, I have to go to my room by stairs, I am 62 years old and overweight, so it was hard for me. The staff does not speak english, and have poor knowledge of everything I asked them, looked like their first day at the job, some of them had no training whatsoever. By the way, there was a lot of minors working there cleaning rooms and even serving drinks and beers. There was construction going on with a lot of noise. Anyway, I do not recommend this place for anyone much less for elderly people and handcaps. Run from it.

El hotel es Hermoso tranquilo, protegido dia y noche con UN personal muy amable su seguridad privada es UN excelente trabajador vijilando dia y noche es UN Lugar muy seguro la habitacion del cuarto es Hermosa comoda con vista Al mar tiene Todo lo necesario para Tus vacaciones puedes caminando salir a cenar hay muchos restaurantes sercas Al hotel llegas caminando en 5 minutes , no encontre problema alguno muy satisfecha con la recommendacion que mi Amiga que vive en manzanillo me recomendo Este hotel ,que era mejor y nueva toda la propiedad del Este hotel y que es mejor que otros hoteles de manzanillo y no se equivoco ⛱️🎉

Air conditioning didn’t work

This is not the first time we stay here. The experience had been great until this last time around. This time, they didnt respect my reservation, if you reserve a king size bed online you get the smallest room and bed available. They never cleaned my sons room, he stayed 5 days. I extended the days we stayed they only respected pricing on my sons room not mine I paid about $600. I never received adjustment on my room and was told I would be notified when a king bed would be available. My husband and I slept in a full-size bed. The same thing was about to happen to my son but we pushed for him to be changed. The mattresses are really hard and the pillows are not the best. The concierge that I was working with to figure out how much I owed the night before clearly has no clue or understanding of what she is doing. The GM is the worst, she is inhumane. They are experiencing the worst heatwave, we checked out at 5:30 am it was probably about 90 degrees with 100% humidity outside, when I got to the front desk the doors where open, it was super hot in there and the concierge only had a small fan. I asked why he doest have the AC on and he said, My GM doesnt allow me to turn on the AC during this shift, we can turn it on until 8 a.m. but from 11 pm to 7 am they are not allowed. The one really good thing about the hotel is the little restaurant downstairs it has no affiliation to the hotel but the food and staff are the best.

Construction was underway that significantly disrupted the public area. The window in the room was so dirty you could hardly see through it. Generally the whole experience was not satisfactory. When we complained there was no real attempt to rectify our concerns. We booked into another hotel.

Lovely location. Grounds were very clean. Lovely outdoor restaurant that overlooked the ocean. Unfortunately construction renovations hampered the view of the ocean from the pool. Manager was very accommodating and succeeded in in taking care of our needs.