The Plough

Friendly and helpful staff. Changed my room so I didn't have to walk up two flights of stairs, carried my case up and down on departure.

Nothing not to like.

Staff were very professional and helpful The rooms were clean and the bed was very comfortable.

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We had to change Hotels at short notice, due to no hot water at our previous hotel. The Plough staff welcomed us in even though it was evening. They were happy to explain everything. In the morning we found we had no hot water. The staff quickly arrange to sort this out. We returned later to find everything dealt with. Staff were extremely helpful and chatted rather than just serving people.

Room at the top of building.

Great central location to Alnwick. Easy to access the rooms, early breakfast at the pub if you wanted it and adequate on site parking which was helpful. Staff were friendly.

There was tea and coffee facilities in the room. But no coffee was given when we asked we were told they did not have any which was disappointing. We stayed two nights and it stated in the room that you could leave towels in the shower if you want them replaced but no one came in the room. This isn’t an issue if it hadn’t been implied this would happen. This also meant we ran out of toilet paper and had to request more. The fire exit which was an entrance for the guest rooms with a fob did not shut properly so was always open which made it not feel very secure. The windows of the bedroom we were in are on the fire exit walkway so you would be overlooked by others with the blinds open. It said some of the rooms don’t have opening windows but do have air con. Our room didn’t have opening windows but there was just a fan and it was very hot in the room even with the fan going.

Breakfast wasn't served at the premises

Heating wasn't working in the room and shower a little dirty.

Location was great and staff friendly.

System of locking the doors and having to enter and leave via back stairwell. Also doors locked really early.

Great location to theatre which we were attending.

Carpets on stairwell to rooms were filthy and sticky. Were told after hours access was via fire exit stairs which should have been locked and accessed via dongle on room key. This was broken so a free for all for anyone to enter the floor where hotel rooms were!

No breakfast was available due to the lack of a chef. The room was comfortable. The shower was good but the ceiling above it was mouldy

The lack of any breakfast. The one evening meal we had was very disappointing. There was no television signal for the first two days because of a system fault in the hotel. Some people would find the access to the car park challenging and there should a warning to this effect. The landing door was locked every morning and we had to use the fire escape to exit and go and buy our breakfast at Barter Books which doesn't open until 9am.

Room was very attractive . Dinner was good pub grub but due to shortage of staff service was very slow . Breakfast eas not available due to chef illness

The young staff were excellent but the whole feel to the place was lack of management by somebody who cared . Window frame paintwork was dreadful and the finish on shower room fittings was poor which was such a shame as the room itself was very nicely decorated .