Waterfront Southport Hotel

all above , could not fault anything great hotel will stay again in future ,

Booked the other penthouse for the weekend for me and my partner we absolutely loved it the room was very clean and very well preserved the staff were brilliant polite and always happy to help we will be definitely booking again thankyou to jean on reception and thanks to max at the bar you made are stay wonderfull

Love this hotel but decided to give the restaurant another chance after the last few times were okay, the restaurant was empty so they sat us down straight away then left us 40 minutes with no menus, we had to tell them we had been sat for 40 mins and considering we are regulars it’s just not acceptable. Food below average again. Pizza was all black underneath and just tasted of charcoal. Reception staff lovely and helpful especially Jean. But the restaurant staff service is horrendous needs drastic improvement. Love the rooms though and the hotel. The restaurant just needs big improvement as it could be amazing. The menu is terrible too needs a complete change.

2 nights stay, Reception friendly Room spotless clean Nice toiletries Breakfast first morning grim Bacon an sausage burnt 2nd morning every thing burnt just had toasts Staff very friendly and helpful Bar staff especially Bar food very expensive No advance warning of building works Have stayed here a number of times over the year Will not stay again as it was very impersonal We were just a booking

All was ok. No complaints at all

Nice hotel will stay again next time we are in Southport

Convenient location in the centre of Southport. Spacious well-stocked room; decent breakfast options. Very helpful staff, especially at front desk. Recommended.

On arrival, the first impression wasn’t great. The outside of the hotel looked dirty, with an empty building on one side and construction on the other. I can accept the construction work, but the neglected building really detracts from the entrance. Once inside, the hotel was smart, modern, and very spacious. Our room was clean and comfortable with a partial sea and lake view. We were also able to watch the airshow from one of the public function rooms, which was a real highlight. The hotel staff running the event were fantastic. Food and drink prices were steep, so we only ate in the restaurant once at lunchtime. More lifts are definitely needed — we often spent up to 10 minutes waiting because people were calling them on different floors. Some of the low light fixtures are also easy to bump your head on; I saw this happen to several people. Parking was convenient with an underground option, but very expensive at £15 per night compared to £5 in the nearby public car park. I later discovered that parking is free if you book directly with the hotel, so it’s swings and roundabouts depending on how you book. The room itself was clean, comfortable, and well equipped with a fan, ironing board, etc., but I felt it was missing some basics such as a fridge and complimentary water (although there were nice biscuits provided daily). Milk was offered, but it wasn’t fresh, which a fridge would have helped with. Paper information was provided, but the text was faint and skewed on the page. I only discovered the TV information system on the last night, and room service information wasn’t clear (and I later heard it may no longer be offered). Beds were comfortable and the free Wi-Fi was appreciated, though I noticed no pillow protectors, which I’d expect in a four-star hotel. Some of the furniture and décor looked tired (peeling paint, old-style phones, dusty tops of wardrobes). Housekeeping came early each day, but bedding wasn’t changed all week and towel replacement was inconsistent. Reception staff felt a little cold and unwelcoming. I had flagged in advance that it was my 50th birthday, but this wasn’t acknowledged. A request for a bath mat and extra pillow wasn’t met on the first night and only fulfilled after asking again the next morning — quickly, once the right staff were involved. A big downside was the Saturday night wedding, which we weren’t informed about when booking. The music was extremely loud and went on until 12:30am. I eventually had to phone reception to ask when it would stop, and only then did the noise finally end. This was especially disappointing as the website advertises “soundproofed rooms,” which ours clearly wasn’t. Adding to this, the hotel bar closed at 11pm, so it was meant to be quiet after that, which it clearly wasn’t. On the positive side, the hotel left free airshow tickets and personalised seating in our room, which was a nice touch. Overall: This hotel has a lot of potential — smart interiors, spacious rooms, great event staff, and excellent views. But the outside appearance, high costs, tired details in the rooms, lack of clear communication, and noise from events let it down. With more attention to detail and better guest communication, it could truly deliver a four-star experience.

Friendly hotel. Spotless rooms. Only snag I found was only one lift working most times

Easy parking. Good sized room and clean. Friendly staff abs welcoming bar area. Only one lift working ehich was a pain. Overall i was very happy with my stay and would go back again. Great central location