Riviera Hotel South Beach

Super clean loved the property

Was really nice location .

Stay here every time I come to Miami love the pools and service. And the beds are soooo cozy. Nice windows when it rains. There’s a deli market next door with full on Caribbean and soul food plates are $17 feeds 2.

The staff were amazing super sweet, and accommodating. Only issue I had was we set out for dinner at 9:30 at the restaurant inside of riviera and it was closed at 9:30 they wouldn’t serve us . They close at 11 though

It was hot in the room despite turning on the AC- the AC is not a central AC so it was not enough to make the room cold. Also the parking was very expensive around the hotel ($50 for 12 hours). Overall, the room/hotel did not look like the advertised pictures and was a disappointment.

The room was fine however there's recirculated pool water which was dirty. I constantly had to ask for room towels

I’m from Miami, so staycations is what I like to do for my bday celebration from time to time. I was reminded why I never stay in South Beach. $30 resort fee plus tax a day for what again? The pool was GREEN, the tv was static and not working properly. Front desk handed me a dental kit while housekeeping was not aware they provide dental kits. The elevator was down all day on a Monday. And what hotel charges an extra $25 after only asking to check out late at 12pm? The ladies working at the front desk that check out morning of September 30 were rude and unwelcoming. I do not recommend this property. It’s a money funnel. It is not worth it at all. So many better hotels in Miami. I feel scammed. Thanks for making my birthday morning not so great. I’ll especially like to thank your rude staff that morning for not at least giving the courtesy of a 12pm late check out. I work in a corporate offices of a high scale luxury hotel, and this was extremely appalling experience. From the dirty pool, broken tv, rude women at the front desk, unprofessional and poorly trained. I would never come back.

I love this place every time I come to Miami I stay here see u next time

Property was not like the pictures showed!! Definitely not what I expected!! We was there for 5 days & 4 nights!! The air conditioning went out day one & the vent was leaking water was everywhere!! They sent maintenance to so call fix it but it wasn’t fixed, vent still was leaking & the room temp was never under 80 degrees!! They gave us fans but it was only cool if you was sitting right under the fan!! I enjoyed the city but absolutely hated the stay at Riviera!!

The hotel itself was nice, cute and clean. My experience was tarnished by the front desk employee named Marilyn. She was rude, angry and had an attitude. I was checking in at 7 am on a Saturday and had made reservations for Friday night check in knowing that i would not be able to check in so early in the morning. I paid for a day (Friday) that I knew i wasn't going to arrive until the next day. Out of hundreds of other hotel's, resort, air bnb's I chose yours. Only to be greeted with a disgruntled employee. I tried to explain my situation, I had called on Friday evening and spoke to Walter to explain my early arrival the following morning and he was going up leave a note to advise the morning staff. But Marilyn just rudely and sternly advised that check in was at 4pm. She didn't let me finish my sentence. After she realized that I had reservations she continued to check me in. She accused me of not saying good morning to her after I returned the same attitude she had and was giving me..excuse me. Am I an employee of the Riviera? If she doesn't like dealing with customers then she is in the wrong position. She gave me a room that was a lower category that I had paid for. I went back to her to tell her that I had paid for the 1 bedroom suite with living room. She said that was all she had. I requested to speak to a Manager because I refused to be treated poorly from her going forward. I worked with Opal who made the room change to the room I paid for. I wouldn't stay agai