Casa Grande Bambito Resort

Regular WiFi signal. Insecure room. No hairdryer. No refrigerator. No telephone at room. Bad distribution of the bathroom. Bad ventillation of the room. Good food. Good service in the restaurant.

The grounds were nice walkways around the various rooms, and a fish pond. The hotel is on a nice mountain stream. The room was aged a bit, but comfortable except there was no hot water. This is not always needed in Panama, but in the mountains it is. The "A" restaurant was fine, but the grill was ordinary bar food quality. There is nothing in town (which is only a few houses). This is a stopping off point for things in the area.

Área abierta

I chose this hotel because on Expedia it was indicated that there is a Spa, pool and that you can get massages. In the end there was no such option on the property, so that was very disappointing. We did not get free coffee with our breakfast, although it should have been included. Overall the stay was okay.

Very disappointed with this hotel. We were 5 adults and 2 little girls so I ordered the 9 people room. We arrived afternoon, the room was freezing and it has no heater. It was actually colder inside the room than outside. There was no hot water in the shower, I went twice to the front desk to tell them about it and only at the second time they sent someone. He said he fixed it and that we should wait 15 minutes and try again but guess what- it didn’t help. In addition to that the roof was leaking so we had water drops all over the main dining area. We asked to talk to the manager of the property but were told that he’s not coming and we can’t speak to him and that any compensation is not even considered. Very poor customer service regarding handling complaints. Needless to say that we won’t be staying in this hotel ever again. P.S, in the hotel’s home page in Expedia it’s mentioned that they speak both English and Spanish. None of the staff spoke English.

Todo muy bonito, solo que la piscina no estaba limpia

el medio ambiente

What a great find this place is, jut a few minutes from Volcan! The Casa grande Bambito Highlands resort has it all… A delicious restaurant with a variety of excellent food, a barbecue restaurant, and a little store for milkshakes and sweets! The icy cold watermelon juice was to die for! The rooms are large and comfortable… Mine even had a big bathtub, which is a rare commodity in these areas. The Internet was the best we have had traveling throughout the Chiriqui province. There are two pools. Best of all was the excellent customer service we received! A special shout out goes to Jose at the restaurant, Raul at the front desk and our amazing housekeeper Zenaida! They were all very kind and accommodating! This hotel is on a beautiful property along a river! A special treat was buying fish food at the front desk and feeding what looked to be like speckled trout in the evening. This is a great place for all!

No hay rampas para coches o para discapacitados, las ventanas ni tienen malla y se meten insectos, no es funcional la cortina que tapa la puerta de la habitación

The property sits right next to the river and the sound is most pleasant. The flowers and outdoor landscaping was beautiful