Candlewood Suites Springfield North, an IHG Hotel

We had a wonderful stay! The staff was all very friendly and the room was very clean

Customer service was top tier. Clerk stated that they dont normally rent to locals due problems in the past. But took care of me and my family due to extreme temperature that caused my family to have no heat and no water due to busted pipes. My family and I were so thankful.

Last minute wonderful option!!

Room was clean and comfortable. Great location for the work assignment I had in Springfield. Surprised that I had to pay for breakfast. The last Candlewood had complimentary breakfast, but I still really enjoyed the stay.

Staff was friendly and helpful. Our room was clean, spacious, and comfortable. The whole place was well-cared for and looked current. It was a very good experience.

The studio that my husband and i stayed in was nice.

Prepaid pet friendly as i have several times before. Check in was fine, asked for card incase theres any incidentals as usual (which there were not). The next morning noticed I had a $75 change to my credit card. Mentioned it at check out, thinking i would be told it was just a hold and would be credited back, but the guy said it was the 1 night pet fee....which would have brought my total to $175 for one night which is ridiculous, especially since they dont even have a breakfast included. He asked " didn't they tell you about the pet fee and charging your card when you checked in" I said no, I would have never paid that much to stay at this very average location. He just said oh, ill have to talk to them about that. Illegally charging my credit card without permission, and that's all i got. Will not be staying at an IHG property again

The beds and pillows were so comfortable!! I have a very hard time sleeping in hotels normally, but not at your hotel! Staff was friendly we had a great stay thank you! Will be using Candlewood again in the future

I called the corporate office about this hotel. Over-large side chairs block us from getting out of the bed. on one side. Overly noise refrigerator had to be unplugged. We paid for the room until noon the next day but the hotel had housekeepers pounding on the door (that had no privacy signs) early the next day to wake is up and try to get us out. Justin, the manger, blamed it on the housekeeper but I think it was a hotel tactic to get into the room as early as they could. If you want a pleasant stay, go somewhere else.

Very clean & friendly staff